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StonesRP99's avatar
StonesRP99
New Contributor
1 month ago

How to increase biometric auth attempts in the app?

Hi everyone, Ive been having a recurring issue with biometric authentication (fingerprint) in the 1Password app. Sometimes my finger is slightly wet, or I don't place it correctly on the first try, ...
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StonesRP99's avatar
StonesRP99
New Contributor
1 month ago

Hi, sorry for the late reply. My device is a Nubia Z70 ultra running android 15, I only have biometrics enabled in my banking app, and in that case it does ask me three times before requesting my password.

Since u mentioned this, i tested the same thing on an older phone i still have, and there it does show multiple attempts correctly. The only difference ive noticed is that on my current device, for example in the banking app, the biometric dialog closes and immediately reopens by itself for each attempt (so it repeats that cycle 3 times). On the older phone, the fingerprint prompt dialog stays open the whole time until all attempts are used up.

So im guessing those microclosures and reopenings on my device might be the reason why 1password doesnt detect the reprompt anymore

 

1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
1 month ago

Thanks for following up with me StonesRP99​. That's an interesting note about the microclosures. It definitely sounds like your device is handling biometric prompts a little differently than other Android devices. I'm not sure if this is something that could be addressed from our end, but a diagnostics report may be helpful to determine if 1Password is mishandling anything in the unlock process. 

You can find steps to send in a diagnostics report in our guide. With your diagnostics please include a link to this thread, your Community username:

 

After sending in report you can share your ticket ID in the thread here. Thanks again!

  • StonesRP99's avatar
    StonesRP99
    New Contributor
    1 day ago

    Hi again, it looks like everythings working now. I think the issue was on my phones side, they pushed a software patch, and after that the requests started working as they should. The dialog no longer closes on the first try, and it now gives me the five attempts before asking for the password. Thanks a lot for ur time and patience, if you want, u can go ahead an archive my post

    • 1P_Gem's avatar
      1P_Gem
      Icon for Moderator rankModerator
      1 day ago

      Hi StonesRP99​, I'm so glad to hear that it's working after a software patch. Thanks for letting us know!