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kamaru's avatar
kamaru
New Contributor
1 month ago

I would like to inquire about payment.

I saw a discount of $2.99 ​​USD for a one-year initial subscription when I signed up. However, after the 8-9 day free trial, I realized I didn't receive the discount. I've contacted several place...
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kamaru's avatar
kamaru
New Contributor
1 month ago

 

Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
1 month ago

Hi kamaru​,

You mentioned:

I've contacted several places, but haven't received a response

To confirm, did you reach out to [email protected] over email? If so, you should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can make sure the Billing team can assist you.

If you haven't yet sent our support team an email, could you do so and include the following in the message body?

  • A link to this thread: https://www.1password.community/discussions/lounge/i-would-like-to-inquire-about-payment-/170112
  • Your forum username: kamaru

 

Once you've received your Support ID, you can share it here.