Questions

I’ve read through your follow-up, and I hear the frustration in what you’re sharing. I know it can feel discouraging when the things you’d like to see either take longer than expected or don’t seem to move forward at all. I want to give you as much clarity as I can while also being honest about the limits here.

So, it appears the issue is on the main discussions page.  If you go there, you just cannot start a discussion. This is confusing and what tripped me up.  You MUST choose a category first and THEN you see the "Start a discussion" button.  Just put the same button in the same place on the previous page and ask for the category after.

On the Community side of things, as I touched on in my earlier reply, the way starting a discussion works is tied to the platform itself. You will need to choose a category before you’ll see the option to create a new discussion, and that isn’t something we can change. I get why it feels unintuitive compared to what you’d expect, but that’s simply how the platform is built.

BlueSky:  If you ahve an account on there then you SHOULD be monitoring it. It's confusing for users.  If you do not intend to use BlueSky then get rid of the account so when people search for it it does not show up.   Not replying or monitoring just makes you look rude for ignoring people when they post (even if unintentionally).

When it comes to Bluesky, as I mentioned before, we do have an account there, but it’s not a platform we’re active on yet. That doesn’t mean we’re ignoring anyone or trying to confuse people — it just means we want to be thoughtful about how and when we engage. If and when we do, it’ll be in a way that adds real value, not just noise.

I think what frustrates me most is the whole "we're exploring this", "we'd love to do that", "nothing to announce at this time", "i'll pass this to the developers" comments.   If someone suggests something or asks then just be more open.  I can understand those messages but there needs to be a balance.

From a user point of view it just appears as though we are asking and making suggestions only for them to wither out into the void and nothing ever comes of them.

On updates and feature requests, I can’t provide the level of play-by-play you’re asking for. We don’t share roadmaps or give individual status reports on every suggestion. Some ideas would require deeper changes than they might seem, some are still being considered, and some aren’t possible. What we do share publicly are release notes, TestFlight builds, and blog posts once work is ready to show. Those are the most reliable ways to track progress.

Also, in terms of new MacOS and iOS integrations, what's happened to the days of getting a rough prototype in a blog post video out within 24 hours of the WWDC keynote to "show off"?   Those were awesome!   I was always super impressed at how quickly your devs could at least try out a part of a new iOS software release in a build of 1Password within 24 hours of it being announced.  I'm sure it was super rough and not an example of final release but it was EPIC!  It was like WOW!

I'm on the Test Flight beta and I honestly thought that i'd see Liquid Glass / 26 based new features being added over the last few months but nothing.  Where's all the excitement for new OS and platform releases.    It's all this type of stuff that made me comment about F1 sponsorships and eneterprise stuff.  It really does appear as all this has been forgotten and put on the backburner in order to focus on those instead.  It's sad and dis-heartening.

I totally get the nostalgia for those quick demos right after events, because they were exciting moments. These days we put the same energy into making sure the updates we share are solid and ready for people to actually try, so what you see from us is closer to the real experience. The excitement for new platform features hasn’t gone anywhere; it just shows up in a more polished way now.

You did state "but that doesn’t mean the everyday details are being ignored. We’re continuing to invest in the improvements that make a real difference at home, and those kinds of ideas come up often in our own discussions."  -  Can you post examples of these and prove to us users that these are not being left and forgotten?  Actually SHOW us.  Give us demos, make blog posts,  even a simple text list in your comment reply would do.     There honestly may be a ton of work being done in these areas internally, but from an external point of view, we're stuck out in the cold not being given information or being told about anything other than F1 sponsorships and enterprise.  :-(

I want to reassure you that consumer features and quality-of-life improvements are still part of the work being done. Sponsorships or enterprise updates may be more visible, but they’re not the whole picture. We continue to invest in both, even if not every change is immediately obvious.

I realize this may not satisfy every point on your list, but I’ve shared as much as I can here. Your feedback is part of the ongoing conversation, even when we can’t act on everything directly.