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jhardman's avatar
jhardman
New Contributor
31 days ago
Solved

Reset Password Doesn't Work

I tried to reset password to get in to the new community. I entered my email and clicked the button 3 times across several hours. Never received the email. Just using Gmail, nothing special. I created a new account to get in. I tried my old email in the creation process and it told me it was already used. So I know it's right.

Just FYI. I got the email to verify my new account immediately.

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  • 1P_Blake's avatar
    1P_Blake
    29 days ago

    I'd be willing to agree with you here 1P_Tommy

    For some context on things jhardman —when we transitioned to the new 1Password Community platform back in January, only user accounts that had been active within the past year were migrated over.

    Those users needed to reset their password upon first login. However, if an account hadn’t been accessed in over a year, it wasn’t migrated, and a new account would need to be created, which is likely what you've run into.

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  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    31 days ago

    jhardman 

    You may not have been part of the migration process. We just moved to a new platform. That's been the cause of such confusion. I highly suspect this is the reason.

    • 1P_Blake's avatar
      1P_Blake
      Icon for Community Manager rankCommunity Manager
      29 days ago

      I'd be willing to agree with you here 1P_Tommy

      For some context on things jhardman —when we transitioned to the new 1Password Community platform back in January, only user accounts that had been active within the past year were migrated over.

      Those users needed to reset their password upon first login. However, if an account hadn’t been accessed in over a year, it wasn’t migrated, and a new account would need to be created, which is likely what you've run into.