Shame on you 1P

Hey 1P_Dave​ and 1P_Blake​ - I hate to be another voice of anger around 1P customer support, but its my only choice.

Customer support issue:
Account deleted. I have been using 1P for many years, loving it, but wanting to onboard my wife and 2 kids. It has always been such a hurdle to get it setup and to get the wife and kids to understand how to use, so I have out if off for years. Well the other day, my wife asked for a CC# and I was tired of sending her a link for the temporary view - so decided to bite the bullet. I asked her to download the iOS app so I can just get her setup at least. After she downloaded the app on her phone, we realized my account was associated on it -  as years ago I had her download it and I logged in for something. Ok, no problem, I just need to remove my account and allow her to create one from my Family Plan QR code. In an attempt to remove my account from her phone app, I found the Delete account and assumed that meant delete from this app, but no -  my whole account is gone - POOF! Ok, that cant be that easy right? No it is, ok, then I need to figure out a way to recover with my "Recovery Kit" -  but nope. I just don't exist when I try anything. REALLY? Its that easy to destroy years of work and thousands of passwords, in a tool I have paid for and trusted for years? And please, dont tell me I should have been more careful or the thing I clicked was clear that it would delete my account.

So I received this email indicating that my account was deleted, and "was it you?" Why yes it was, not by choice, so I will just hit this customer service button, they got my back! I mean, if someone else had done this, I would expect they would help me recover from that - they caught it and emailed me. That led to a form where I filled out my issue, but its late on a Monday night, I may not hear back til tomorrow. I then thought, I should just email customer support as well. Both created tickets for me, and I got emails with a ticket number and saying I would hear back asap. So I am hitting refresh on me inbox daily, hoping and waiting for help. Nothing. Not in Spam. So then I create another ticket (#3), hoping that will help. Each day I feel the pain of NOT being able to log into EVERYTHING in my daily routine. Do I reset, or will 1P respond soon and save me? Can they even, what if they say "It's all gone...?"

Well here we are, Friday - 88 hours later - and still nothing, not even a "we will get back to you" message, just a vacuum. I keep feeling the paper-cuts several times an hour of not being able to log into something that became an after thought. So, I had to find another way, thats how I got here, thanks to Gemini (see attached). So sad that this is my only way to get direct access for an urgent issue.

Shame on you for treating loyal paying customers who rely on your service to get through the complexity of their lives. So disappointing. This is a time when software services are in severe danger of becoming irrelevant as better and easier solutions will keep coming as AI advances. You will be obsolete with this kind of service.

Sincerely,
Ticket #'s:  570009 / 569997 / 572326