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Fooligan
Dedicated Contributor
2 years ago

Face ID Unlock In iOS App

I have both my personal account and passkey test account in the iOS 1Password application. I am noticing that the passkey enabled account doesn’t always unlock when opening the app after authenticati...
passkeys
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
2 years ago

Hey there Fooligan

Both accounts should unlock at the same time if you're using Face ID, so no, that's not normal behaviour. I'd recommend turning off Face ID in 1Password's Settings > Security, then lock and unlock 1Password (either account should be fine), and turn Face ID back on.

Then, when you've turned Face ID back on, tap the account and collection chooser (the icon in the top-left corner) and choose Lock. Unlock your passkey test account first, then tap the chooser again and tap your other account, unlocking it with its account password.

After you've unlocked both accounts manually, tap the chooser again and tap Lock. You should then be able to unlock both accounts using Face ID.

Let me know how that goes and we'll be here to help if you need us. :)

— Grey

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ID Unlock In iOS App","id":"message:147661","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:147661","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:14937"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:147661"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:147661"},"body@stripHtml({\"truncateLength\":200})":" I have both my personal account and passkey test account in the iOS 1Password application. I am noticing that the passkey enabled account doesn’t always unlock when opening the app after authenticati...","body@stringLength":"616","rawBody":"

I have both my personal account and passkey test account in the iOS 1Password application. I am noticing that the passkey enabled account doesn’t always unlock when opening the app after authenticating with Face ID. I have to select the passkey enabled account in the drop-down and tap the ‘Sign in with passkey’ button.

\n\n

Is this the normal behavior? Or am I doing something to cause the account to log out periodically?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
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