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Fooligan
Dedicated Contributor
2 years ago

Face ID Unlock In iOS App

I have both my personal account and passkey test account in the iOS 1Password application. I am noticing that the passkey enabled account doesn’t always unlock when opening the app after authenticati...
passkeys
Fooligan's avatar
Fooligan
Dedicated Contributor
2 years ago

I just received the automated email. The support ID in the subject is #XTR-36145-138.

Nick

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ID Unlock In iOS App","id":"message:147661","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:147661","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:14937"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:147661"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:147661"},"body@stripHtml({\"truncateLength\":200})":" I have both my personal account and passkey test account in the iOS 1Password application. I am noticing that the passkey enabled account doesn’t always unlock when opening the app after authenticati...","body@stringLength":"616","rawBody":"

I have both my personal account and passkey test account in the iOS 1Password application. I am noticing that the passkey enabled account doesn’t always unlock when opening the app after authenticating with Face ID. I have to select the passkey enabled account in the drop-down and tap the ‘Sign in with passkey’ button.

\n\n

Is this the normal behavior? Or am I doing something to cause the account to log out periodically?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

\n","kudosSumWeight":0,"postTime":"2023-07-27T05:53:24.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:passkeys","text":"passkeys","time":"2024-10-18T14:28:47.665-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:147661_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":84},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I have both my personal account and passkey test account in the iOS 1Password application. I am noticing that the passkey enabled account doesn’t always unlock when opening the app after authenticating with Face ID. I have to select the passkey enabled account in the drop-down and tap the ‘Sign in with passkey’ button.

\n\n

Is this the normal behavior? Or am I doing something to cause the account to log out periodically?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

"},"Conversation:conversation:147661":{"__typename":"Conversation","id":"conversation:147661","solved":false,"topic":{"__ref":"ForumTopicMessage:message:147661"},"lastPostingActivityTime":"2023-08-07T02:25:03.000-07:00","lastPostTime":"2023-08-07T02:25:03.000-07:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:147661":{"__typename":"ModerationData","id":"moderation_data:147661","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:147661_1":{"__typename":"Revision","id":"revision:147661_1","lastEditTime":"2023-07-27T05:53:24.000-07:00"},"ForumReplyMessage:message:147669":{"__typename":"ForumReplyMessage","id":"message:147669","conversation":{"__ref":"Conversation:conversation:147661"},"author":{"__ref":"User:user:14937"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:147661/message:147669","revisionNum":1,"uid":147669,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Face ID Unlock In iOS App","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:147669"},"parent":{"__ref":"ForumTopicMessage:message:147661"},"body":"

I just received the automated email. The support ID in the subject is #XTR-36145-138.

\n\n

Nick

","body@stringLength":"105","rawBody":"

I just received the automated email. The support ID in the subject is #XTR-36145-138.

\n\n

Nick

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-08-06T09:03:29.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:147669_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1749758344058":{"__typename":"CachedAsset","id":"theme:customTheme1-1749758344058","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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