Forum Discussion
Password update
I created a login in 1Password. It was created in June 2024. Now on checking it’s showing different details for me and to my wife for the same account. The item is in the same folder which is shared between us. This is very surprising. I’m surprised with these new things happening on 1pwd8. With 1pwd7 I had never faced an issue like this.
This was checked on iPad, iPhone & Android.
Such issues are not acceptable from 1Password.
9 Replies
- 1P_Dave
Moderator
Hello vishalsheth! 👋
I'm sorry that you and your wife aren't seeing the same details in an item on both of your devices. So that I can better understand the situation can you tell me the following:
- Do the details still differ when you both log in to your respective 1Password accounts on 1Password.com (in the browser, not the app)?
- Can you confirm that the item is located in the same shared vault on 1Password.com?
- What detail is different?
I look forward to hearing from you.-Dave
I forgot to share additional information. When I opened the item where my wife was viewing correct data, and then closed it not by saving without making any changes the information got updated.
The date was different. We were looking at the same item from the same location.
- 1P_Dave
Thanks for the reply, I'm glad that you both see the same data now. If you see the issue pop-up again then please send an email to support@1Password.com along with a link to this thread and our support team can investigate further.
-Dave
