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214 TopicsUpgrading from 1Password 7 to 8 supposed to get 1 year free but did not
Hello, I saw in my 1Password 7 app that it was offering a 1 year free subscription if I upgraded to a subscription prior to January 1, 2026. I checked the date and today was December 31, 2025 so I performed the upgrade and was told that the code was invalid. I checked my account after the upgrade and it says I only have a 14 day trial. I emailed support but given how difficult it is to contact support, I am concerned that I will not hear back until after January 1, 2026 and will be told that the 1 year free upgrade has passed. Has anyone experienced this same thing and is there a way they will still honor the code that they claimed was active until January 1, 2026? Issues like this sew significant doubts in the mind of security minded folks especially when it comes to a security tool like a password manager.Solved178Views0likes8CommentsHELP! Some of our team member cant access the app within the vault.
I need some help. I’m the admin and password manager, and some team members can’t access the platforms in the vault I shared with them. A few users can log in without issues, but others are getting “incorrect password” errors even though the credentials are correct. I can log in fine on my end, so I’m not sure where the issue is. Because they needed urgent access, we had to share the passwords manually, which defeats the purpose of the vault. I’d really appreciate your help resolving this.9Views0likes1CommentUpcoming 1Password webinars
Hi folks, Here's an overview of all the webinars we have coming up in the next few weeks. I hope we'll see you there! Thursday, November 13th at 8:30 AM PDT / 11:30 AM EDT: Office Hours: 1Password live team training + Q&A Join our Customer Success team for a live, interactive session designed to help your team start using 1Password with confidence. Thursday, November 20th, 2025 at 8:30 AM PST / 11:30 AM EST: Office Hours: From setup to rollout; a guide for admins Join our Customer Success team for a live session designed to help Admins and Owners of small and growing teams get their 1Password account up and running smoothly. Tuesday, November 18th at 9 AM PST / 12 PM EST: What successful IT teams get right about SaaS management In this session, we’ll unpack the five most common SaaS management mistakes that create security risk and budget waste, and show you how to fix them with automation, visibility, and SaaS governance. Wednesday, November 19th at 11 AM GMT / 12 PM CET / 1 PM EET: What successful IT teams get right about SaaS management This is the same webinar, but scheduled to be more convenient for Europe, the Middle East, and Africa. Tuesday, December 2nd at 10 AM PST / 1 PM EST: Security in the age of AI agents and shadow IT New research from 1Password reveals that while productivity and innovation have raced ahead in the age of AI and SaaS, legacy identity security tools have struggled to keep up. Wednesday, December 3rd at 9 AM PST / 12 PM EST: What's new? The 1Password quarterly security spotlight and roadmap review Join us to learn how Alliants uses 1Password Enterprise Password Manager (EPM) and 1Password SaaS Manager to simplify SaaS management, enhance security, and align IT operations with business goals. Plus, hear the latest 1Password news, product updates, and releases to help you get the most out of the 1Password platform. Thursday, December 4th at 11 AM GMT / 12 PM CET / 1 PM EET: What's new? The 1Password quarterly security spotlight and roadmap review This is the same webinar, but scheduled to be more convenient for Europe, the Middle East, and Africa.57Views0likes0CommentsFeature request - Force 1password to sync
I would like, like many requests before, an option to force the sync. I know I can lock/unlock and everything should sync but that is not efficient. I have seen this asked before and everyone answers that it should just happen and/or lock/unlock the Mac desktop app. Please just add a sync now button! The automatic syncing is great but does not always work. It is probably related to the app going to sleep in the background such as due to time, Mac sleeping, etc.... Just add the button!5Views0likes0CommentsWindows Hello appear inconsistently
I want Windows Hello to appear every time I try to log into or use 1Password, whether it is the app in the task bar, the website, or the browser extension. Anything that could provide access to my vaults. I have been unable to make this happen, even after setting the auto lock to 2 minutes. Also the task bar app requires me to manually lock to have windows hello appear at next use. It doesn't auto lock. Please provide info as to how to make Windows Hello appear any time I want to open 1 password.Solved36Views0likes3CommentsAllow Flyover above focused field
By above, I mean higher on the screen, not up a layer. The flyover is constantly in the way of important details or just obstructive. When filling out forms the flow is down, so opening the flyover down covers the next field. Please allow for opening the flyover UP so as not to obstruct the next field. Might as well add opening the flyover to the RIGHT as well. Just give us options.8Views0likes1CommentWill I have a problem with two 1password accounts?
I currently use the family plan to run my small business and my family's passwords. I work as subcontractor for another company that needs a password manager for their team. I am on that team as well. I was thinking of recommending 1password for business to this organization. How will this impact me if I am a user in this organization as well as a user for my own 1password family account. How can I be logged in to two accounts with the Chrome extension... I'll just answer my own question, the answer is that I can't. What do you think I should do here? How can I make this work? What is recommended in this situatiion?13Views0likes1CommentLogin with QR - a risk?
Hello, I have a concern on the login with QR. I’ve read how it securely sends my secret key and master password and how I need to verify on the approver device but if someone had my password manager open or even forces me (say biometric unlock) to open then they could login on their device They would go their separate way with their device disconnect from the internet so my unlink or secret key change would make no difference and view away all my content. given this is there a way I can turn that option off. I haven’t tested yet but if 2FA is on does that still need to be entered? I guess that’s a potential solution.Solved162Views0likes22Comments