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Misleading pricing to upgrade
I have 1Password on my iphone and in the update section there is a message about updating. The message states: " This is an older version. To use the new version of our app, first upgrade to 1Password membership, and you'll receive one year free. Then, migrate your 1Password data." When I went through the process and got to payment, it provides that I must pay the annual fee of USD36 after a 14 days' free trial. This is misleading and deceptive as the original message reads as if you receive 1 year free for the upgraded app before you start paying. This is very disappointing given that 1Password is meant to be about security and preventing scams. Can someone assist with explaining how to obtain the 1 year free upgrade as promised by 1Password in my current app, or am I misunderstanding something here?
Recovery code vs Emergency Kit
I'm an individual user. Per your advice, I've created an Emergency Kit, saved that file in the cloud, printed out several copies that I've given to executors, and placed one in a safe deposit box. Last week I learned about recovery codes. Do I need both? I searched for a handy chart which compares why and when I'd use one versus the other, but didn't find one.
Best practice for user terminations?
Hi 1Password Community! Long time lurker first time poster here. We've been using 1Password Business at our company for a little under 3 years and love it. Our team has been debating on how best to handle user terminations in the scope of 1Password. Currently all users are manually managed (we're not using SSO with AD or anything). Two goals for user terminations: Goal 1: restrict access so the terminated user cannot access their company 1Password data Goal 2: no loss of any shared 1Password data So far we've simply been disabling users' 1Password accounts when they leave the company, achieving Goal 1, and leaving their 1Password data intact to set the potential stage for Goal 2. We're thinking we might have to just spend some time setting up dummy accounts and learning/testing behaviors, but I thought I'd try to shortcut that process and ask you good folks of the community :) The questions we have are: If the user created a shared vault, how can we reappropriate ownership of that vault and its items to someone else? We don't want to lose the information/passwords in the shared vault. If the user was a member of a shared vault and submitted items to it, are those items "owned" by the vault, or are they still tied to the user? (More specifically, if we delete a user's account, will all their submissions to a shared vault also be deleted?) If the user didn't follow training and was saving data to their "Employee" vault instead of a correct vault location, what is the best way to access their account to get at this data? We do have access to the user's email and company phone after termination, so impersonation comes to mind, but we're not convinced that's the best option to use. Are there any other things we should be considering when terminating a user from our environment? Thanks for reading :)
Issues saving and signing in with passkeys on the Mac
Hi, With 1Password having added Passkeys I decided to see if they are useful. I now have several accounts that have passkeys. Several times over the past couple of days I have been in a situation where an app or a website in my browser requires that I log in using a passkey. However 1Password is not detecting the request and as a result there is no way I have found so far that I can tell 1Password to use my passkey to sign in. A key "feature" of 1Password's use of an app and a "paired" extension in web browsers has been that when the extension is not working properly or when I am logging into a standalone app I can always open the app and copy and paste my credentials into my browser or into the app. My inability to use my passkey is breaking 1Password for me. In addition when I have generated passkeys I am finding that the 1Password stores it in its own login item and not with the credentials I used to use for the site. I may be wrong but I am not sure it even asks if I want to upddate an existing login. Once done there is no way for me to merge the username, passwords and 2FA codes also associated with the same account together. So now I have duplicates that will take me time to merge. Also good luck finding the items with passkeys if you are trying to figure all of this out. I understand the potential security benefits of passkeys but using them in 1Password so far has me baffled. What am I missing?
1Password not asking for 2nd factor code or device
Hello, I set up 2nd factor authentication in 1Password (both an authenticator app and a Yubikey). Setup was successful, I even received an email confirming this, but when I log on to 1Password.com or the 1Password app on my PC, 1Password never asks for the second factor; all I need is my password to get in. What am I missing? Thanks for your help.
