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New Forum feedback
At the moment I prefer the old forum. It was much more logically structured and easier to find stuff on and just browse topics. Maybe I just need to learn it more, but if something needs learning, then it's not intuitive. I would like the option to replace the infinite scroll pages (which you still need to click a button to show more), with standard pagination. Pagination shows up in your browser history, which makes it possible to jump to a specific page of posts you've previously visited. If you lose your place in these infinite scroll pages, you have to click Show More and scroll to the bottom and repeat, over and over again. Why? It's much more tedious than just jumping to a page in your browser history with one click. On the main Discussions index page there's no introduction to each of the 4 main sections to tell you what is in them. Lounge? What's that for? What type of posts should go in there? Same with Device Trust - what is it? Password Manager should be obvious, but it could mention that all flavours of 1Password are discussed in there (mobile, desktop, browser extension, Mac, Windows, Linux etc.). I would guess a lot of people have no idea what Passage is, and from this page they still wouldn't. Under these 4 main topic areas there needs to be direct links to sub-sections, so for example, you can go directly to the iOS posts in the Password Manager section, rather than having to click Password Manager and then the IOS tag in the Categories box in the side panel. I've no idea what Device Trust is! Even the Welcome to the Device Trust forum post doesn't say what it is or what you should ask in there. There needs to be more sub-categories in the Betas section. All betas, for all operating systems, for mobile, desktop and browser are lumped together with no way to filter. How do I find posts about only the Mac Chrome Beta browser extension? I can't. Why do the URLs not match up with the Breadcrumbs at the top of the page? For example, If you go into the Discussions > Lounge section, the URL is: www.1password.community/category/discuss/discussions/lounge - what are the extra red bits for? Also, the URLs for Resources and Champions are /connect/ and /advocacy/ - more inconsistency. Why is the Password Manager section not called 1Password, as that is the name of the product across all platforms that people will recognise? Inconsistently, it is called 1Password in the URL for this section! www.1password.community/category/discuss/discussions/1password When you click into an individual post or tag, the sidebar disappears so you can't navigate directly to another tag without having to retrace your steps. Why does the Discussions item in the menu bar have a drop-down with its 4 main sub-sections listed, but the Groups item doesn't? And why are 1Password Administrators and 1Password SDKs designated as groups and not discussions? They appear identical in functionality and UI once you click through. That's most of the things I've noticed so far. Overall I think it's been launched too early. There's too many inconsistencies and illogical UX decisions. Because you've launched it in this state, search engines will be indexing the current content under it's current broken and inconsistent URL structure making it difficult to fix without lots of broken links (or lots of redirects).
Thanks for the memory!
In the process of typing things here - I've inadvertently closed the browser where I was typing 😱 I was resigned to having to type it all over again - but I was pleasantly surprised to find that when I migrate back to where I was, what I had previously typed was miraculously put back in there!🙌 Thanks so much for doing that! I think there's lots of other forums and online places where it's just GONE.Support vs. Community
Many posts here are folks looking for or needing 1Password Support, or following up to an insufficiently prompt email response from Support, where there is little or nothing the Community can do to help or learn. Staff usually quickly respond to get the poster engaged with Support and close the thread to prevent crossing the streams, which is of course the right thing to do... except when the poster describes a problem or behaviour which others might encounter. In this case folks searching for the same or similar experience might find [Commentary of the efficacy of the search function omitted] the post, but no solution or useful commentary. For cases such as these, re-opening the thread and encouraging the poster to follow up with their results after receiving support would share the useful results, save folks from disappointment, providing solutions, and no doubt save 1Password billions in support costs. The timing and co-ordination is left as an exercise for staff.1Password's 20th Anniversary
Congrats Dave, Sarah, Roustem and Team on 1Password's 20th Anniversary. You've come a Long Way from your early days! I remember it. As a long time 1Password user myself. I've asked before, years back. Could there be a Lifetime Membership for 1Password? There wasn't ever a Definite answer as I recall, but I thought I would try again this year being your 20th Anniversary. I may have seen something similar on Twitter before (lost the link), no answers from there from email. Thanks for the memories.Help shape our next Random but Memorable episode for World Password Day! 🎙️
Hey everyone 👋 We’re putting together a special episode of Random But Memorable for World Password Day, and we want to hear from you! Got questions about passwords, passkeys, or two-factor authentication? Wondering how to stay safer online or what makes a strong password? Big or small, simple or complex — we want to hear it all! Drop your questions here in this thread, and you might hear yours featured on the next episode. Get your questions in by April 29th so we can bring them to the recording session. Thanks for being part of the 1Password community — we can’t wait to see what you’re curious about!
Old (new forum) forum user needs UI help
Hello everybody. I am a very long term, but not technical, user who is not shall we say a daily visitor to our (new/old) forum. I've recognized the need and used 1Password since version 3. The new forum looks very pretty with the tags and endless scroll of posts. But I really could use some help with the forum. It seems to always start the the newest post and you have to scroll endlessly again each time on. There's no Mark Posts Read I'm used to using. No distinct pages and index to go to. Just like with old newspapers I find great utility in browsing pages of posts and not being a slave to Search and tags. I've participated on my BBS's prior, but this seems different to me. If you saw my own personal 1PW and attempts to Tag you'd know why. Perhaps there might be a referral to the general use of tags someone might generously provide the would make them useful to use? Is there some index of Tags like there isn't of Pages? How do I know what to use because I'm not great at search? Do I just create any tag I feel like using? I think that would not work for the community any better than myself. I do not even see a way on this 1st post to create my own tag. Well I just wanted to ask for some help and there might even be others that could use it. Thanks HELP., COMMUNITY_USAGE, UI, TAGSBe a part of Random but Memorable's 150th episode!
1Password’s Random but Memorable podcast is celebrating its 150th episode! We’re marking this exciting milestone with a special episode. To do that, we want to hear from you! We’re looking for Community members and RbM fans to share a brief audio recording (2 minutes max) that answers one of the following questions: How has 1Password helped you in your personal life? What's your favorite 1Password tip that other people should know about ? What do you love about Random but Memorable? What's been your favorite Random but Memorable episode? Send your audio file to podcast@1password.com and it might be included in the episode! The audio doesn’t need to be studio quality, but record in a quiet space if possible. Let us know in your email if you would be happy for us to use your Community username, or if you would like to remain anonymous. Please send your recordings in by 12am (ET) on May 28th. Thanks all, we look forward to hearing your answers!
