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device trust
6 Topics1Password for Windows app keeps requiring encryption key transfer
I have a business account that uses SSO for authentication. I am able to authenticate in the browser just fine and use the browser extension with no issues. When I sign in to the Windows app via SSO, I am asked to transfer the encryption key from my browser. I am able to do this successfully, but I keep having to transfer the key every day or two. Is there a way to prevent the encryption key transfer from happening or to get it to stop repeating?206Views1like8CommentsHelp with 1Password SSO Unlock Across Multiple Desktops
Hi, I’m looking for some assistance with 1Password in a small office environment (around 45–50 desktops) that runs Hybrid AD. We’ve enabled Unlock with SSO, and it works fine on a user’s first workstation. However, when the same user signs in on another workstation, 1Password prompts them to transfer their encryption key. The challenge is that our users often move between desktops throughout the day depending on their work schedule. This constant key transfer prompt is disruptive. Is there a way to disable this key transfer requirement or a recommended best practice to allow seamless use of SSO across multiple desktops? Thanks in advance for any guidance!27Views0likes1CommentShare Your Experience with Device Trust and Get a $100 Gift Card
Hey 1Password community 👋 Whether you’re using 1Password Device Trust today, have evaluated it, or decided not to use it, we’re running 30-minute research interviews to learn more about your experience. Your feedback will help us better understand real-world access management challenges and shape how Device Trust evolves in 2025. Plus, you’ll get a $100 gift card for your time! Who we’re looking for: Current users of 1Password Business who have used, trialed, or considered Device Trust Admins, IT, or Security leads at companies of any size in North America, Europe, or Australia Decision-makers, or those with hands-on experience managing access tools What to expect: A 30 minute live interview with a member of our Product Marketing or UX Research team Flexible scheduling of interviews A $100 gift card from popular retailers as a thank-you We have limited spots available, so if you’re interested, please sign up here! Thanks for helping us make Device Trust even better, we’re excited to learn from your experiences!33Views0likes0CommentsResearch opportunity: Help shape the future of 1Password + gift card for your time
Hey 1Password community 👋 Our team is running 1:1 research interviews with current 1Password Business customers, and we’d love your insights. We’re especially interested in hearing from folks using the 1Password Enterprise Password Manager (with or without 1Password Device Trust or Trelica by 1Password), and who are involved in managing access, identity, and device posture at their company. Our goal with this research is to better understand how access is managed in the real world, especially in places where SSO, IdPs, and MDMs may not reach. Your feedback will directly influence how we evolve our products and features going into 2025. Who we’re looking for: Admins, IT, or Security leads at companies with 500–3,000 employees in North America, Europe, or Australia Decision-makers, or those with hands-on experience managing access tools Current users of 1Password Business and/or Extended Access Management What to expect: A 60-minute live interview Flexible scheduling between August 4th and 15th A $100 gift card from popular retailers as a thank-you We only have 10 slots available, so if you’re interested, please fill out this short screener survey. Thanks for being part of the community, we’re excited to learn from you!54Views1like0CommentsUnable to recover account frozen from unsubscribed family.
Dear 1Password Team, I would like to escalate a serious issue regarding the recovery process that seems quite illogical and leaves users like me stuck without any viable solution. I was previously part of a Family plan on 1Password. After some time, the Family owner unsubscribed from the plan, and as a result, I was automatically logged out from all browsers. When I tried to log back in via the web, I received an error stating that my user account has been deleted. However, I still have access to my 1Password app on my iPhone where my data and vaults are still present — though marked as frozen. I attempted to generate a recovery code and followed the recovery procedure, but it ultimately failed. Now, as I am registering for a new Family plan, I find myself completely blocked from transferring or recovering my existing data, even though: My account and vault data still exist and are fully accessible on my iPhone. The app still recognizes my previous vault but simply locks new changes because of the frozen state. There is no official option to link this existing local data to my newly subscribed Family account. I find it quite unreasonable that the system offers no migration or recovery path despite the fact that my data is intact and accessible on my device. In effect, I am being forced to lose all my stored information and start over, solely because the previous Family owner unsubscribed. This creates a highly frustrating user experience and puts user data at unnecessary risk of loss. I believe 1Password should have a better solution for such scenarios — at the very least, provide a way to re-activate or migrate frozen local vaults into a new subscription. Please escalate this issue to your technical or product team. I look forward to your assistance and hope a reasonable solution can be provided. Thank you.28Views0likes1CommentQ2 2025: 1Password Security Spotlight & Roadmap Review
Hey everyone 👋 Thanks for joining us for our Q2 Security Spotlight and Roadmap Review — our quarterly look at what’s new (and what’s coming next) in 1Password. 🔍 In this session, we covered: The top 3 access management challenges today: Application sprawl Device sprawl Identity sprawl Real-world use cases for 1Password Extended Access Management New features like device posture enforcement across web apps – whether they’re behind SSO or not. Upcoming support for AI agents 🎙️ Your speakers: Marc von Mandel – Director, Solutions & Channel Product Marketing Evan Sandhu – Product Marketing Associate Marc and Evan will be keeping an eye on this thread over the next few days and jumping in to answer questions. Feel free to tag them directly! 💬 Have a question? We’d love to hear it. Whether you’re looking for more context, curious how something might apply to your setup, or have ideas to share — post them below. We’re all ears. Thanks again for being part of the 1Password Community!358Views0likes6Comments