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The Access-Trust Gap: Annual Report 2025
Unsanctioned AI tools. Patchy access controls. Unmanaged apps and devices. And of course, compromised credentials. These are the issues revealed in our latest 1Password Annual Report 2025: The Access-Trust Gap. Based on a survey of over 5,000 knowledge workers, IT and security professionals, and CISOs, the report captures a moment of rapid technological and cultural change. The rise of hybrid work, SaaS sprawl, personal device use, and generative AI have all stretched identity and access tools like SSO and MDM beyond their limits. The result is what we call the Access-Trust Gap — the divide between the access that IT and security teams can govern, and the reality of how people (and now AI agents) actually access sensitive data. The report highlights four areas where that gap is widest: AI tools: High enthusiasm, low policy compliance. SaaS apps: Shadow IT and unmanaged access remain rampant. Credentials: Weak and reused passwords still drive breaches. Devices: MDM alone can’t keep pace with today’s hybrid workforce. Together, these findings paint a picture of an enterprise world struggling to keep up with how (and where) work happens today. The good news? There’s a clear path forward. We outline how organizations can close the Access-Trust Gap by pairing stronger governance with modern tools like 1Password Extended Access Management, Trelica by 1Password, and 1Password Device Trust — helping companies embrace AI and modern work securely. 📘 Read the full report: 1Password Annual Report 2025 📰 Read the blog post: The enterprise AI crisis: Unsanctioned tools and unenforced policiesZscaler and 1Password Device Trust integration available now
1Password is proud to announce a new integration with Zscaler, a leading cloud-based solution for Zero Trust network access (ZTNA). This marks a shared commitment to helping our customers secure access, reduce their attack surface, manage AI app sprawl, and practice the principles of Zero Trust. The 1Password® Extended Access Management platform is designed to support Zero Trust initiatives by securing every sign-in to every application from any device, including unmanaged devices and apps. Now, 1Password has built an integration between Zscaler and 1Password Device Trust to help mutual customers secure access and reduce risk. With this integration, customers using 1Password and Zscaler can be confident that critical applications are only accessible from trusted, healthy devices where Zscaler is installed and configured. Available to all 1Password Device Trust and Zscaler joint customers! Learn more about the integration announcementShare Your Experience with Device Trust and Get a $100 Gift Card
Hey 1Password community 👋 Whether you’re using 1Password Device Trust today, have evaluated it, or decided not to use it, we’re running 30-minute research interviews to learn more about your experience. Your feedback will help us better understand real-world access management challenges and shape how Device Trust evolves in 2025. Plus, you’ll get a $100 gift card for your time! Who we’re looking for: Current users of 1Password Business who have used, trialed, or considered Device Trust Admins, IT, or Security leads at companies of any size in North America, Europe, or Australia Decision-makers, or those with hands-on experience managing access tools What to expect: A 30 minute live interview with a member of our Product Marketing or UX Research team Flexible scheduling of interviews A $100 gift card from popular retailers as a thank-you We have limited spots available, so if you’re interested, please sign up here! Thanks for helping us make Device Trust even better, we’re excited to learn from your experiences!
