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1Password picking the wrong item to fill on iOS
Let's say I have two logins for a website, say for "google.com", one for my account and one for my wife's account (we'll call her Pam). These look like this in 1Password (for item name, user and pass): Google mailto:robaccount@gmail.com asdkf2!!VS2aaasd Google - Pam mailto:pamaccount@gmail.com asd@fdD@@22!!D When I'm on my Mac, the one that's first up to submit is the one labeled just "Google" because it's alphabetically before "Google - Pam". This is how it should function ideally, and I can manipulate the item name to have whichever I want first. However, when I'm on iOS, it doesn't look at that in all cases, but rather just the username to decide which to display in certain cases on iOS. When it goes to fill in the password, it will only display the username that's alphabetically first as my choice, in this case "mailto:pamaccount@gmail.com". This is frustrating because I rarely log into it, so I'm having to archive that password and pull it out when I need it. I can't modify the username like I can the item title for obvious reasons. Is this the current expected functionality? Is there a way for 1Password to always use the one that is alphabetically first all the time for all passwords it's trying to enter data into?
Login & Autofill Issues: Wrong Credentials Suggested and Cluttered Dropdown
I'm writing to request assistance with several frustrating issues I'm experiencing with my 1Password account. I've tried to troubleshoot them myself, but have been unsuccessful in resolving the problems. The main issues are: Incorrect Credentials for Specific Sites: When I try to log in to certain websites (a primary example is Reddit), 1Password suggests and autofills a set of credentials that are now incorrect. Even after I manually change the password on the website and choose "Update" in 1Password, the problem persists. When I attempt to log in, the site rejects the credentials filled by 1Password. Cluttered and Inaccurate Inline Dropdown Menu: On login pages for services like Gmail, the inline dropdown menu shows a long list of suggestions. This list includes all of my various Gmail accounts (which is expected) but also contains logins for completely unrelated websites, making it challenging to select the correct account quickly. Here is what I have already tried to resolve this: I have opened the main 1Password application and searched for the affected logins (e.g., "Reddit"). I have verified and updated the website URLs for these logins to ensure they are correct (e.g., https://www.reddit.com). I have ensured that I am using the latest version of the 1Password browser extension and desktop application. I need to have this fixed, but it's excruciating to wait a day to hear back from support. Is there a way to pay for support so I can get my work done? Do I have to purchase a business account instead of a personal one, even though I am using it personally? I don't know about anyone else, but email support misses something personal Thanks
iOS Passkey authentication request does not present correct passkey when provided with credentialId
We have an application at keys.coinbase.com that allows for webauthn registration and attestation with passkeys. A user can create a passkey and authenticate with that passkey. A user can also have multiple passkeys. After a recent iOS update, when a user has multiple registered passkeys for our Relying Party Domain (keys.coinbase.com) whose passkey names are identical (i.e. "Smart Wallet"), 1Password fails to request authentication for a specific one of the identical passkeys even an allowed credential is passed to the authentication function. For instance: Passkey 1 Name: "Smart Wallet" CredentialID: "123abc" Passkey 2 Name: "Smart Wallet" CredentialID: "456def" If both credentials exist and I try to authenticate specifically with Passkey 1 by providing the credentialId "123abc" to the authorization request, 1Password fails to display the appropriate credential. Instead, I see cross-platform prompts and an option to choose a 1Password credential from a subsequent tray (see screenshot). You can reproduce this issue on an iOS device with the latest version of 1Pass iOS by: 1. Go to https://coinbase.github.io/coinbase-wallet-sdk/ 2. Under "Wallet connection" > "eth_requestAccounts" > press Submit 3. Popup opens to "Sign in with Base" > Select "Create account" 4. Do not enter a "Passkey name" > Press "Continue" 5. Save passkey to 1Pass iOS by pressing "Continue" on the "Create a passkey?" system tray 6. In 1Pass UI tray that pops up, make sure you select to "Create new item for..." and press "Save" 7. Once you've saved the passkey, you will automatically land back on https://coinbase.github.io/coinbase-wallet-sdk/ 8. Scroll down to "Sign Message" section > "Personal Sign" > Press "Example Message" 9. A popup will open and ask you to sign an Example message, press "Sign" 10. Passkey authentication tray opens and suggests correct passkey, but DO NOT CONTINUE. Just note that 1Pass presented the correct passkey to sign with. 11. Now, close the passkey prompt with signing 12. In the top right corner of the page open (keys.coinbase.com), press the settings "gear" icon > Scroll down > Press "Sign out" 13. Popup closes and https://coinbase.github.io/coinbase-wallet-sdk/ warns you that your wallet was disconnected > Press "Yes" 14. Repeat steps 2 - 9 15. Passkey authentication tray opens and suggests cross-platform options with 1Pass listed at the bottom, but it does not offer a preselected passkey based on the credentialId. This is the bug.
Cannot get a Google Passkey to work
I've tried creating a Google Passkey on one of my accounts both via mobile & desktop and then when I try to use them to login I get something went wrong from Google - I never get prompted on my phone to do FaceID or Desktop to do fingerprint like I do with other passkeys."Download Your Information. We want happy customers, not trapped ones."
I have notice in this forum over many years, questions regarding 'exporting data'. The title above is from the 1Password website Privacy Policy. 1Password appears to offer 2 ways of exporting data - 1PUX or CSV. The CSV route, exports a limited set of fields and so anyone making extensive use of 'Custom Fields' is not going to get 'all their data'. The route producing a 1PUX file, apparently 'DOES' export all data, including 'Custom Fields' but not 'Passcodes' 1Password kindly explains the '1PUX' , "Unencrypted Export Format" which includes 'File Structures', 'Export Attributes', and numerous other "Attributes' - which frankly, for the average end user, is confusing and unattainable. We are generally not trained in software development, data engineering or degree level understanding of JSON (whatever that is) If I wish to access 'MY' data, as a normal enduser, it appears to be impossible. I would very much like to download ALL my data in a format that does not require me to have a PHD! To reference your own words above - I would like to download my information and be a happy customer, not a trapped one. I would be grateful if someone could address this please. Note: I am aware of the security issues regarding unencrypted files - but that should be my choice, with 'my' data. Thank you
TOTP Scan QR Code Is Limited to Camera, but I Want On-Screen
I went to edit an existing login to add a one-time password and it let me tap to scan a QR code but the only option was with the camera (as if the QR code were off the device). If the QR code is on the device itself and is on screen, can the 1Password app scan that? Workaround was to use an iPad to edit the login and iPad camera took a picture of the iPhone screen. Another alternative would have been under the QR code was an option to get a code. iPhone 16 Pro running iOS 18.6.2 with 1Password for iOS 8.11.9Website v. App - providing credentials
I have a subscription to Naxos Music Library (NML). I have credentials that work on the NML website. I have the Naxos Music Library (NML) app on my iPhone. The same credentials that work on the NML website work on the NML app. 1Password does not realize that the app uses the same credentials and doesn't offer to supply the credentials when I go into the app. I can do the search, find the NML web credentials and 1Password will fill them in. But is there anyway to tell 1Password to do this automatically?
iPhone app(s) not seeing Login credentials
Hi there, I'm trying to enter the credentials for the Priority Pass app on my iPhone. When I'm greeted with the credentials dialog box, I tap Passwords, which launches 1Password. I then type Pass, and don't see my credentials. I try Priority, and still don't see them. I try "Amex", "Lounge", and "airport" which are all tags that I've added to the credentials to make it easier to find, but I'm not see the credentials. I launch the 1Password app, and type Pass, and instantly the credentials appear. I'm now able to copy/paste the credentials into the app, but why didn't they show up in the Priority Pass app when I was searching for them? This happens occasionally with other apps as well, but not all apps. With some apps, the credentials spring right up when summoned. What's making the difference?
