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Cannot Complete User Recovery
Hello, We have a user that was put into recovery and completed their steps via email. However, when an admin tries to complete the recovery, this error pops up. This has been consistent over the past 48 hours for this specific user. We use Azure SSO with a SCIM. Any help would be greatly appreciated.
Managed Browser Extension
Hey all, New to 1Password for Business, long time 1Password personal user. I've just kicked off migration of legacy password manager (on-prem) for about 500 users in a Microsoft Intune full cloud environment. Our org has strict management over our Windows 11 devices... (you know, any HR opportunity to educate staff starts with I.T doing all the work with tech removing any need to teach users how to do something) I need to manage the browser extension, the usual default save vault location and watchtower etc. i thought i was on a winner with MDM ADMX - https://support.1password.com/mobile-device-management/?windows#appendix-set-the-default-vault-for-saving-new-items but this looks to be the full app rather that anything for the extension? How can i directly manage the extension via Intune?
Microsoft Entra ID SSO issue
We have recently migrated all our users over to using Microsoft Entra ID SSO. It works fine except every time they close the app or shutdown their computer, it asks them to login using SSO. We have a set of employees who do not always have a connection available. They go from site to site and some basements where they need to go don't have network or wi-fi. When that happens, they are unable to use 1password. Keep in mind that most of the time when they access these places they are escorted by security to go down in the basements and it's wasting their time as well as the security employee. We have it set to ask the Entra password every 7 days. Expected behavior: if I close the app or restart the computer, the token should still be valid. Current behavior: Every time I close the app or restart the computer, I have to login to the microsoft account again.
"Installation stopped. 1Password is already installed on this device" Notification
Good morning, Multiple users, including myself, are receiving this error: After clicking, "Yes" the pop-up will come back sometime later. We are deploying 1Password via Intune (Windows Store App). How can I get this pop-up to go away?
Interferes with Microsoft Company Portal Passkeys
1Password extension interferes with the passkey flow for Microsoft Entra / Company Portal. This flow integrates with the system passkey dialogue, which 1Password attempts to subvert. Depending on the exact scenario one of three things seems happen: When fully logged out and logging into a generic Microsoft login form (such as logging into accounts.microsoft.com, 1Password always attempts to replace the Company Portal passkey flow When logged in but re-verifying, and 1Password is locked then it still attempts to replace the Company Portal passkey flow When logged in but re-verifying, and 1Password is unlocked then it sees that there's no matching passkey and doesn't interfere Please either fix these issues or switch to the system passkey prompt on Mac which doesn't have this issue.
User unable to log in with SSO
I have a user who we have been unable to sign in no matter what we attempt. signing in, password recovery, all of it seems to fail. the user's email address was changed a few months ago and 1password was working just fine, but the moment we attempted to sign into a new device everything seemed to stop working, and now it even broke on the original device. In attempting account recovery, the user receives errors. there seems to be nothing we can do to get into this account, anyone have ideas? This is an existing user with a large password vault. Attempted Account Recovery but it fails Attempted to update "Primary email address" field for the user on the Identity provider and that did not help Attempted to recreate the original user account username, and that also fails Support is unresponsiveWhat’s new in 1Password Enterprise Password Manager (Q4 2025)
Hey everyone! 👋 We’ve been working closely with customers across industries this past year to understand where they need more flexibility, clarity, and control. That feedback shaped a new round of improvements that help teams deploy faster, manage more consistently, and stay secure without slowing anyone down. Here’s a quick rundown of what’s new: Security without friction New App Unlock presets give admins more flexibility in how people unlock 1Password. Organizations can align unlock behavior with their existing device policies, like allowing 1Password to unlock when the device unlocks while still enforcing auto-lock where needed. Teams can decide which presets are available, override them where required, or let users choose the option that fits their workflow. Vaults remain protected by device-level encryption – this simply changes when 1Password unlocks, not how it’s secured. Get teams set up in less time A couple of updates make it easier for new users to get started confidently: The new Browser Extension policy helps guide new users to install the 1Password browser extension during setup. Guided Setup now introduces people to the essentials of using 1Password in their environment and adapts to each organization’s configuration. Together, these reduce confusion during onboarding, minimize IT overhead, and help people start saving and filling credentials right away. New policies provide more control As organizations scale, admins often need fine-grained control over how credentials are saved and submitted. New policy options now allow admins to configure: Autosave: Choose which item types (Logins, Credit Cards, Addresses, 2FA) are saved automatically. Autosubmit: Turn off automatic form submission. Sign-in Attempts: Define how many failed login attempts are allowed before an IP address is temporarily locked for that user, helping safeguard against brute-force attacks. These updates help standardize behavior across the organization while still giving teams the right amount of flexibility. Set up your 1Password instance to reflect how your organization operates Multi-tenancy introduces a new account model designed for scale that brings more clarity and consistency to large or distributed organizations. Linked Accounts let you connect a parent account to any number of child accounts within the same data region, organized by geography, department, or business unit. Policy Templates make governance easier by letting the parent account create reusable templates, decide what child accounts can override, and apply standards instantly. It’s a flexible way to maintain consistent security while letting teams operate independently when they need to. Coming in 2026 A couple of updates already in motion: Automated Provisioning hosted by 1Password connects directly to Okta and Entra ID, eliminating the need for self-hosted SCIM bridges so teams can deploy faster with less infrastructure to maintain. A redesigned Audit Log that brings all user and admin activity into a unified, human-readable view, making investigations and compliance reviews much easier. These improvements are all steps toward making enterprise deployment smoother, governance clearer, and day-to-day work less of a lift for admins and teams alike. If you’d like a closer look (including screenshots and examples) you can find the full breakdown in our latest blog post.
Deprecated exe won't uninstall via Intune
We originally packaged the 1PasswordSetup-8.4.1.2.exe installer as an Win32App and deployed via Intune. Some of the settings used were, Install command 1PasswordSetup-8.4.1.2.exe --silent Uninstall command "%LocalAppData%\1Password\app\8\1Password.exe" --uninstall With detection set to be File %LocalAppData%\1Password\app\8\ 1Password.exe File or Folder Exists With the the deprecation, we've been attempting to uninstall and have set Assignments to a test group for uninstall. However, the uninstall seems to be failing with "The system cannot find the file specified. (0x80070002)" error. We've tweaked the detection rules to no avail. Running the '"%LocalAppData%\1Password\app\8\1Password.exe" --uninstall' does work. Anyone else run into this issue or have an idea how to ensure it triggers?Eliminated Entra user keeps stuck in 1password
A user removed from a group in EntraID is still active in 1Password with an active license. What can I do to remove them directly from the 1Password console? I've tried adding them back to the group, removing them from the group, and they're still there. Please help.
