User unable to log in with SSO

Question

I have a user who we have been unable to sign in no matter what we attempt. signing in, password recovery, all of it seems to fail. the user's email address was changed a few months ago and 1password was working just fine, but the moment we attempted to sign into a new device everything seemed to stop working, and now it even broke on the original device. In attempting account recovery, the user receives errors. there seems to be nothing we can do to get into this account, anyone have ideas? This is an existing user with a large password vault.

Attempted Account Recovery but it fails
Attempted to update "Primary email address" field for the user on the Identity provider and that did not help
Attempted to recreate the original user account username, and that also fails
Support is unresponsive

ckyte_brightmachines · Answer

I too am seeing this error with no indication as to why. I can login to the web app just fine, but cannot from iOS or MacOS via the native apps&nbsp;

1p_dave · Answer

Hello slegendre​ and ckyte_brightmachines​! 👋
I'm sorry that you're both running into trouble when signing into 1Password. I see that you both have tickets open with the team and I recommend that you continue the conversation via email.
To avoid duplication of efforts, I've closed this thread.
-Dave