Admin Being Prompted To Transfer Encryption Key

Hello IC_JamesN​! 👋

I'm sorry that you're unable to access your account. Members of your team who are in the Owners group (not just an admin) don't unlock using Okta and should be able to help you recover access to your account. You can find recovery steps here: Recover accounts for family or team members

I recommend reaching out to a user in the owners group for help with recovery. 

If that doesn't work then I see that you have an open ticket with our support team and one of my colleagues will reach out to you as soon as possible, I'll close this thread so that we avoid duplicate efforts in two places at once. You can always open a ticket with support by sending an email to support@1Password.com 

-Dave