Forum Discussion

vvallejo's avatar
vvallejo
New Contributor
5 months ago

Assistance Needed: Users Unable to Access 1Password After Sign-In Method Change

We recently switched our sign-in method to Microsoft, but several users did not complete the 1Password setup process within the 30-day window and are now unable to log in. Performing an account recov...
microsoft entra
sso
vvallejo's avatar
vvallejo
New Contributor
4 months ago

Thanks, but that didn’t resolve the issue. After users click the link in the recovery email and log in via Entra SSO, the error still appears.

I suspect part of the problem is that their accounts were originally created using their email addresses. Now that we’ve switched to Entra SSO, they’re expected to use their UPN instead.

Is there a way to update the accounts to their UPNs instead of their email addresses?

1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
4 months ago

Hi vvallejo,

I'm sorry that didn't resolve the issue! Given the nitty-gritty topic, would you be interested in meeting with one of our Solutions Architects for a more detailed consult so you can get this sorted? Let me know and I can send you an email with more information.

  • vvallejo's avatar
    vvallejo
    New Contributor
    4 months ago

    Yes. I would like to meet one of your Solutions Architects. Please email me.

    • 1P_SimonH's avatar
      1P_SimonH
      Icon for Community Manager rankCommunity Manager
      4 months ago

      I've just sent you an email, vvallejo!