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Solved
Integration status: Connection Problem in Chrome on Win11
Hello, Team! This is a problem report for the 1Password app extension in Chrome on Windows 11. I've been using the 1Password extension for Chrome for years now at home on Win11. At work we changed ...
Thank you very much for analyzing my policy settings. Finally, the solution was found:
you will need to ... set com.1password.1password as an exception to the NativeMessagingAllowlist policy for the NativeMessaging process to get the integration working again...
1P_Dave
Moderator
ModeratorHello Stephan86! 👋
I'm sorry that the integration between 1Password in the browser and the desktop app isn't working on your Windows PC. Thank you for sharing the steps that you've tried so far, can you try the following:
1. Open and unlock 1Password for Windows.
2. Click your account or collection at the top of the sidebar and click Settings.
4. Click Browser.
5. Turn "Connect with 1Password in the browser" off and then back on.
Then in the browser:
6. Open your browser.
7. Right-click on the 1Password icon in your browser's toolbar and click Settings.
8. Turn "Integrate this extension with the 1Password desktop app" off and then back on.
If that still doesn't work then do you see a green dot in the browser settings page? Or a different coloured dot and the same error message that you posted before? Can you tell me which version of both the desktop app and the browser extension you're using?
-Dave
Hello 1P_Dave,
Thank you for your reply.
I tried your solution, but unfortunately it didn't work.
I see a yellow dot in the browser extension settings. The error message remains unchanged.
Browser extension version: 8.11.2.21 in channel "Stable"
1Password App: 8.11.2 in channel "Production"
- 1P_Dave
I'm sorry that the steps didn't help. Can you also try the additional steps in this article: If the 1Password browser extension doesn’t unlock when you unlock the 1Password app
If that still doesn't resolve the issue then I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password-work/integration-status-connection-problem-in-chrome-on-win11/159479/replies/160030
- Your forum username: Stephan86
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Hello Dave, We were able to add the registry key as described in the article. Unfortunately, it did not work out. For this reason, I have created a diagnostic report and sent it by email. Here is the requested support ID: DJT-75841-732
Thank you very much.
Best regards
- 1P_Dave
I'm sorry that the steps in the guide didn't help, thank you for opening a support ticket and for posting the Support ID. Please continue the conversation in the ticket and my colleagues will be able to help further.
-Dave
