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DangerFriends's avatar
DangerFriends
New Contributor
4 months ago

Personal 1Password account Randomly deleted

Went to use my personal account today and it was no longer on my laptop or phone. Used the secret Key and I get this message.    Importing my Emergency kit brings me back to this same window. E...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 months ago

Hello DangerFriends​! 👋

I'm sorry to hear you're experiencing issues with accessing your 1Password account. I know how important it is to be able to access your 1Password data and the team and I are here to help. 

1Password accounts aren't deleted because of VPN use and deleting a 1Password account is a process that has to be confirmed by the user using the email address associated with their 1Password account: How to delete your 1Password account

I see that you've opened a support ticket and I've flagged that ticket internally. My colleague just sent you a reply via email, please continue the conversation there. If you don't see the email then check your Spam/Junk folder. To prevent duplication of efforts, I'll close this thread. 

-Dave