ServerError 500 when attempting recovery

Hello tiago_bt​ and edeak54​! 👋

I'm sorry that you're both running into issues where attempting to recover a team member results in a ServerError 500 message. Our development team is currently investigating this issue and we hope to have more news to share soon. 

Once a fix is ready, or there are any updates to share, I'll update this thread. 

-Dave

Hello, we have recently begun to notice a significant number of errors in our employees' login attempts, always in scenarios where they have been configured to log in via Microsoft EntraID SSO. The errors vary, even after clearing the cache, deleting the extension, or using another browser.

Even though the recovery process has started, the user is unable to proceed with the recovery.

We have had the application for some time and have never encountered the current problems. We request your assistance in resolving this issue.