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Andrew-B-at-Vivun's avatar
Andrew-B-at-Vivun
New Contributor
22 days ago
Solved

Service is down for our org

Okta login is no longer working - it instantly failed with a generic error. No one can log into 1PW. 

macos
  • 1P_Dave's avatar
    1P_Dave
    22 days ago

    Andrew-B-at-Vivun​ 

    I'm sorry for any issues you had using 1Password earlier today. Our team has implemented a fix for the issue and is monitoring the results. You should be able to use 1Password normally again although some users may need to authenticate again.

    Additional information is available on our status page.

    If you are still having trouble using 1Password then please let me know. 

    -Dave

3 Replies

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    @photonfield

    Thank you. We've received your email, and one of the team will reply to you as soon as they can.

  • photonlight's avatar
    photonlight
    Occasional Contributor
    3 years ago

    Post that number here and I'll be able to direct your message to the right place. :)

    [#HWD-65978-968]

    I've attached the video how to reproduce it and all the versions

  • photonlight's avatar
    photonlight
    Occasional Contributor
    3 years ago

    I can't reproduce it anymore, I'll send the details next time

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi there photonlight

    We'll need to gather some more information about what's going on here, so if you could email support+forum@1password.com, including a link to this conversation, you'll get an auto-reply from BitBot which contains a conversation number. It'll look like [#ABC-12345-123]. Post that number here and I'll be able to direct your message to the right place. :)

    — Grey

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Okta login is no longer working - it instantly failed with a generic error. No one can log into 1PW. 

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Okta login is no longer working - it instantly failed with a generic error. No one can log into 1PW. 

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Service is down for our org","moderationData":{"__ref":"ModerationData:moderation_data:156499"},"body":"

Andrew-B-at-Vivun​ 

\n

I'm sorry for any issues you had using 1Password earlier today. Our team has implemented a fix for the issue and is monitoring the results. You should be able to use 1Password normally again although some users may need to authenticate again.

\n

Additional information is available on our status page.

\n

If you are still having trouble using 1Password then please let me know. 

\n

-Dave

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Looks like 1PW is experiencing a global outage per the status page.

 

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Hello Andrew-B-at-Vivun​! 👋

\n

I'm sorry that you are having issues with 1Password. 1Password services are currently unavailable or slow to respond for some users, our engineers have identified the issue and are deploying a change to mitigate it: https://status.1password.com/

\n

Can you post a screenshot of the error message that you're seeing? Make sure that nothing sensitive is visible in the screenshot. Your screenshot will help me to determine if you're affected by the current issue.

\n

I look forward to hearing from you.

\n

-Dave

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