Forum Discussion

wkd-johan's avatar
wkd-johan
New Contributor
9 days ago

Slow/unresponsive UI/UX after update to 8.12.10 (Windows Desktop)

Multiple users in our organization are seeing the same regression across browsers on Windows 11. The 1Password desktop app Settings UI remains responsive, but navigation between items/tags in the mai...
browser extension
debug
feature request
vault management
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
9 days ago

Hello wkd-johan​! 👋

I'm sorry that you and your team are running into issues when using 1Password on Windows 11. Regarding the following: 

A related regression is that after clicking a tag, users can no longer immediately type to narrow/search as they previously could.

The “type to jump to” feature isn’t currently available because of a recent backend reengineering of the sidebar. I know that feature was really useful to some, so I’ve shared your feedback with the team and a feature request has been filed to explore bringing it back in the future.

Regarding the performance issues in the app, that definitely doesn't sound right. I'd like to ask you to create and share a 1Password diagnostics report from a Windows PC that is currently experiencing the issue:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password-work/slowunresponsive-uiux-after-update-to-8-12-10-windows-desktop/169194
  • Your forum username: wkd-johan


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

CFP-19456