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Dunecat's avatar
Dunecat
Dedicated Contributor
2 months ago

Thumbnails don't load in Windows "Open" dialog when choosing an icon

Hi team, writing in about an issue we've noticed at work that's driving us nuts. So far, we haven't found any solution and seem to have narrowed it down to 1Password; the only application that seems ...
vault management
windows
Dunecat's avatar
Dunecat
Dedicated Contributor
2 months ago

While troubleshooting this I actually found a way to reliably crash 1Password, which might be more interesting? Either way something's deffo bogus with the file picker:

  1. Pick a login item that doesn't have an icon
  2. Click Edit
  3. Click the down arrow > Choose new icon
  4. File picker window pops up (NB: only ICO files have thumbnails for some reason, which was the original point of this thread. The drive where I'm having the original issue and where 1P is installed is formatted NTFS)
  5. Navigate to a folder that's on a drive that's ReFS formatted (coincidentally, when browsing to an ReFS drive, all thumbnails work on ReFS drives)
  6. Click cancel (you don't have to pick anything)

Result: 1Password insta-crashes and all related windows disappear, along with the tray icon. When you relaunch 1P, you get this error. I always hit Report.

Expectation: 1Password uses a Windows-native file picker with ReFS support that doesn't crash.

I've tried repairing/resetting the app, issue persists.

Dunecat's avatar
Dunecat
Dedicated Contributor
1 month ago

Hi team, following up on this.