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Touch ID Unlock Works in macOS Desktop App but Not in Browser Extension (Chrome/Edge)
I’m facing an issue with a user trying to use Touch ID to unlock 1Password in their browser. Touch ID works fine in the macOS desktop app, but does not function in the 1Password browser extension for...
Hello b-dawg! 👋
I'm sorry that Touch ID isn't working in the browser for one of your users. It sounds like the communication between the desktop app and the Safari extension isn't working. Try this:
1. Open and unlock the 1Password for Mac desktop app.
2. Click on 1Password next to the in the menu bar.
3. Click Settings.
4. Click Browser.
5. Turn "Connect with 1Password in the browser" off and then back on.Then in the browser:
6. Open your browser.
7. Right-click on the 1Password icon in your browser's toolbar and click Settings.
8. Turn "Integrate this extension with the 1Password desktop app" off and then back on.If that still doesn't work then do you still see a yellow dot in the settings apge? Or a different coloured dot and an error message? And if you click on About in the browser settings page what version of 1Password for Safari do you see listed?
-Dave
1P_Dave
Moderator
ModeratorHello b-dawg! 👋
I'm sorry that Touch ID isn't working in the browser for one of your users. It sounds like the communication between the desktop app and the Safari extension isn't working. Try this:
1. Open and unlock the 1Password for Mac desktop app.
2. Click on 1Password next to the in the menu bar.
3. Click Settings.
4. Click Browser.
5. Turn "Connect with 1Password in the browser" off and then back on.
Then in the browser:
6. Open your browser.
7. Right-click on the 1Password icon in your browser's toolbar and click Settings.
8. Turn "Integrate this extension with the 1Password desktop app" off and then back on.
If that still doesn't work then do you still see a yellow dot in the settings apge? Or a different coloured dot and an error message? And if you click on About in the browser settings page what version of 1Password for Safari do you see listed?
-Dave
