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David35
6 days agoNew Member
Unable to Link Personal Account to Family Plan
I have a business account and a personal account. With my business account, I’m supposed to have a free family account. I tried to activate my free family account and link my personal account to it,...
1P_Timothy
Community Manager
5 days agoHi David35, thanks for joining our community!
I tried to activate my free family account and link my personal account to it, but I wasn’t able to, and I no longer see this option in the UI.
Just a point of clarification here, a 1Password Business account can include access to a free 1Password Families account. This can be a new or existing family account, but it does not apply to individual accounts and there's no way to link an individual account to a family account. If you have an individual account what I'd typically recommend is upgrading it to a family account, then linking it to your business account.
To help with next steps, do you recall what type of account your personal account is? Did you create a new family account when trying to activate the free account? If you follow the steps Tom shared (thanks Tom!) do you see the option to link/unlink an account?
Thanks again!