Forum Discussion

1psidctm's avatar
1psidctm
Occasional Contributor
1 hour ago

Problems since 2-3 Weeks

For the past 2–3 weeks, Windows Client from 1Password has been extremely slow for almost all internal staff and customers (MSP version) – for example, when searching and then displaying the results – and keeps going offline (the red cloud appears and it has to be reconnected). When can we expect the situation to improve? It’s making work incredibly tedious. Version 8.12.12 and the Version before also.

debug
msp
windows

1 Reply

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    53 minutes ago

    Hi 1psidctm​, I'm sorry to hear that 1Password for Windows is extremely slow and keeps going offline.

    Would you be able to send in a 1Password diagnostics report from an affected device, so our team can investigate this further?

    Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to: support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password-work/problems-since-2-3-weeks/169730
    • Your forum username: 1psidctm

     

    You'll receive a reply with a Support ID number. Please post that number here to help us join the dots. Thanks!