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David35's avatar
David35
New Contributor
1 month ago

Unable to Link Personal Account to Family Plan

I have a business account and a personal account. With my business account, I’m supposed to have a free family account. I tried to activate my free family account and link my personal account to it,...
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1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
1 month ago

Hi David35​, thanks for joining our community!

I tried to activate my free family account and link my personal account to it, but I wasn’t able to, and I no longer see this option in the UI.

Just a point of clarification here, a 1Password Business account can include access to a free 1Password Families account. This can be a new or existing family account, but it does not apply to individual accounts and there's no way to link an individual account to a family account. If you have an individual account what I'd typically recommend is upgrading it to a family account, then linking it  to your business account. 

To help with next steps, do you recall what type of account your personal account is? Did you create a new family account when trying to activate the free account? If you follow the steps Tom shared (thanks Tom!) do you see the option to link/unlink an account?

Thanks again!

David35's avatar
David35
New Contributor
1 month ago

I do see the option to unlink my family account but the only account available in the UI is my business one. I cant switch to my family one. Is there something I'm missing ? Shall I unlink my family account ?

 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 month ago

    David35​ 

    Thanks for the reply. It looks like you're already linked your 1Password Families membership to your 1Password Business account. To sign into your 1Password Families account follow these steps: 

    1. Open a new tab in your browser.
    2. Go to: https://start.1password.com/signin
    3. Scroll down and click Sign in to another account.
    4. Enter the account credentials for your 1Password Families account.


    Let me know if that doesn't work or if I misunderstood. 

    -Dave