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Forum Discussion
Unable to set up Teams Starter Pack
The President of our 4 person company, subscribed to the Teams Starter Pack and made me an admin. When I look at the Team (So far it's only the two of us), I can see his personal vault, but not his w...
1P_Gem
Moderator
ModeratorHi LSullivan1940, welcome to the Community!
There are a couple of reasons this could be happening, but you may find this support article a helpful starting point for learning how creating and managing access to vaults works:
If the above information doesn't help, I'd like to have our support team take a closer look at things over email, as resolving this may require discussing account-related information.
Could you email in to support@1password.com with a link to this thread, and your forum username?
You'll receive a reply with a support ID number. Please post that here so I can join the dots. Thanks!
Thank you! I'll review the article now. Our President is on vacation this week, which may complicate things, but I'll also do as you requested with Support. Thank you!
Hello, the support ticket ID is 587412. Thank you.
- 1P_Gem
Hi LSullivan1940, thanks for letting me know! I can see that we've received your email, and one of my colleagues will be in touch with you there as soon as possible.
