Forum Discussion

Frequent Contributor

12 days ago

When should we expect a fix for prompting for Hello credentials after unlocking with password?

There is a long-standing (many months so far) bug where Windows Hello is triggered after unlocking a vault via the password. 1P support reviewed and verified this is a bug back in November 2024 on QFB-16867-382--1P should not prompt for Hello if the vault was unlocked via password.

Is a fix already expected for this? If so, when? If not, can it please be prioritized?

Thanks in advance,

authentication

discussion

windows

1 Reply

ag_mike_d
1Password Team
2 years ago
Hello @paulrobbo,

Thanks for your question. As mentioned, the 1Password app uses the OS's default browser when selecting Open and Fill. While it's not currently possible to use a user-selected browser, we've seen a few other requests for this type of feature and I'm happy to pass your feedback along to the Product team for consideration.

In the meantime, the best option here is as suggested, opening that alternate browser first and using the extension, 1Password in the browser.

ref: PB: 34103964
1P_Dave
Moderator
11 days ago
Hello Dunecat! 👋

I'm sorry that you're seeing an unexpected prompt from Windows Hello when you unlock 1Password for Windows using your account password. This is indeed a known issue that is still open in our developer's backlog, I don't have an ETA to share on when it will be fixed.

The prompt will only appear if Windows Hello is already enabled, so unlocking 1Password using Windows Hello would be the most convenient workflow. However, I'm aware that sometimes you're required to enter your account password. You should be able to dismiss the prompt when you see it after you enter your account password and 1Password will unlock.

-Dave

#33895

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Is a fix already expected for this? If so, when? If not, can it please be prioritized?

Thanks in advance,

","body@stringLength":"445","rawBody":"

Is a fix already expected for this? If so, when? If not, can it please be prioritized?

Thanks in advance,

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When should we expect a fix for prompting for Hello credentials after unlocking with password?","moderationData":{"__ref":"ModerationData:moderation_data:157666"},"body":"

Hello Dunecat! 👋

I'm sorry that you're seeing an unexpected prompt from Windows Hello when you unlock 1Password for Windows using your account password. This is indeed a known issue that is still open in our developer's backlog, I don't have an ETA to share on when it will be fixed.

The prompt will only appear if Windows Hello is already enabled, so unlocking 1Password using Windows Hello would be the most convenient workflow. However, I'm aware that sometimes you're required to enter your account password. You should be able to dismiss the prompt when you see it after you enter your account password and 1Password will unlock.

-Dave

#33895

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Forum Discussion

When should we expect a fix for prompting for Hello credentials after unlocking with password?

Secure Input Bug is so annoying

Approval process for elevated access

Assistance Needed: Users Unable to Access 1Password After Sign-In Method Change

"Type in window" feature

Issues with opening the app on multiple devices