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raster
2 years agoOccasional Contributor
“Add your first items” has shown up and won’t go away
I’ve been using 1P for years and have lots of things in the vault. Today, on Windows, I’ve got a message above my items saying “Add your first items” and there doesn’t appear to be a way to get rid of it. How do I fix this?
I tried adding a new item, but it still persists.
1Password Version: 8.10.33
Extension Version: Not Provided
OS Version: Windows 11 23H2
Browser: Not Provided
25 Replies
- rasterOccasional Contributor
Thanks for the info about the upcoming beta. What needs to happen is letting the user control the software they bought. I’ve been using 1P for a decade. I never need this hint. Ever.
I have a small number of items shared to a gaming PC (less than 7). It sounds like this “hint” will just be there forever unless I clutter things up with dummy entries. No. Just let me turn them off.
I’m real over the trend of being at the mercy of “helpful” software. Just let me get rid of hints I don’t need or want. Bury it deep in an advanced setting, I don’t care, but please don’t make me have to add dummy entries. That will probably be the final straw. 1P v8 has been a rough ride.
Thanks for reading.
- 1P_Dave
Moderator
Thank you for the screenshot. That behaviour doesn't look right if you've been using 1Password for some time and have a significant number of items in your 1Password account. Our developers are testing a fix in the latest beta:
The banner encouraging you to import items now only displays if you have fewer than 7 items across all of your unlocked accounts.
If you're willing to help us test the fix then you can switch to the beta using this guide: Use 1Password beta releases
-Dave
ref: dev/core/core#27858
ref: dev/core/core#29547edit: Updated information about the beta.
- rasterOccasional Contributor
Here's the top of the 1P window (with some details blacked out). As you can see, I now have this permanent "Add your first items" at the top of the items list and can't get it to go away. Again, I've been using this for years. This is not a new install, new vault, or anything. Just using things as usual.
Thanks for your help.
- 1P_Dave
Moderator
Hello raster! 👋
I'm sorry that you're seeing a confusing message when using 1Password. To help me better understand the situation I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:
Make sure that nothing sensitive is included in the screenshot.
-Dave