“Add your first items” has shown up and won’t go away

hegguardo

Thanks for confirming! If you create or add 7 items to your non-shared vault, does the banner still appear?

raster

Thanks again for all the feedback you've shared regarding this! It's been shared with our Product team so that they can take it into consideration. I apologize for any inconvenience in the meantime.

-David

Hi. I have to point out this is another great example of why just letting us dismiss the tips is the right move. Please let us control the experience instead of being at the mercy of the heuristics, which will never always be right. Thank you.

Hi 1P_Gem, thank you for your quick response!

All 38 items are in a shared vault.

Hi hegguardo! It's definitely odd that you have 38 items but you're still seeing the Add your first items banner when viewing All Items. I'm not sure why this might be, as the fix my colleague Dave mentioned was added to the Production release from version 8.10.34 onwards.

Out of curiosity, does this account have 7 or more items of its own, or are the majority of its items from shared vaults?

1P_Dave was the fix you mentioned on 5th June ever released to production?

I have 38 items in my vault and still have this annoying ‘Add your first items’ message, persistent at the top of my ‘All Items’ view:

I have reinstalled the app which made no difference.

1Password 8.10.36
OS Windows 10 Enterprise 22H2

Thanks again for sharing your experience.

-Dave

Thanks, I appreciate it.

raster

I've voiced your comments to the team in our internal chat as I think that your feedback is valuable and provides a good perspective. I'll update this thread if I receive any other information that I can share.

-Dave

Please just let the user dismiss the tips they don't want. Let us decide what's helpful or not. It's fine if you want to have heuristics about when to show them, but I should not be at the mercy of the heuristics. It's not possible to ever get it right for everyone, so there needs to be a way to let folks turn them off when the heuristic doesn't match their use case. This is okay! For most people things will work as you intended and for the small percent of us where it doesn't, we can manually make it right.

There should never be "tips" I can't dismiss. It just tells me you think you know my use case better than me.

Thanks.

Hi raster, thanks for your feedback here! I can definitely understand how being able to dismiss or disable these types of hints is important for situations where a user may intentionally have only made a small number of items accessible on a particular device.

I've passed your feedback along to our product team in the form of a feature request to see if this is something that can be changed in future. If you have any further suggestions or questions, let us know 😄

ref: PB-40497429