Apple Watch unlock intermittently doesn't unlock the 1Password for Mac app
...is how frequently 1Password "forgets" to allow sign-in to the app or the browser extension using touchID on iOS or my watch on Mac, then forces me to enter my password manually. Several times a day. And this often after the OS itself has just allowed login to the device via the same means - for instance, I just unlocked my Mac with apple watch, so the mac is "seeing" the watch. Why doesn't 1password?
Greetings Dave. I have not had the issue again recently. Back when I first had the problem (a few minor OS updates ago) your prior suggestion to make the change in System Settings to auto-log-out solved the issue for weeks at a time. Now with new software updates I haven't noticed the issue again.
Our development team is having trouble reproducing the intermittent Apple Watch unlock behaviour that you reported when using the latest version(s) of watchOS (9.5.2) and macOS (Ventura 13.4.1).
We'd like to know if you're still experiencing the issue and, if you are, to let us know what versions of watchOS and macOS you're currently running. If you're not already on the latest version of both watchOS (9.5.2) and macOS (Ventura 13.4.1) you can update to them by following these steps:
Let me know if you can still reproduce the issue, and what specific versions of watchOS and macOS you're running, and I can pass along your report to our development team.
Let me know if Apple provides any guidance about the Apple Watch unlock issue that you're running into on your Mac. I'll make a note to update this thread if our developers hear back on our end. π
Likewise for my ipad Air issue, where touchID works to unlock the system but gets "forgotten" most of the time as an unlock option for 1password?
On your iPad, are you also being prompted for your account password instead of Touch ID several times a day? Or less frequently than that? As a start, can you check the following setting:
Open and unlock 1Password.
Tap your account or collection at the top of the sidebar and then tap Settings.
Tap Security.
What is "Require password" set to? Are you being prompted for your account password on your iPad more often than what this setting is set to?
Thank you for the reply. If you're unable to use your Apple Watch to authenticate a macOS system prompt either then it sounds like the issue is with the communication between your Apple Watch and your Mac rather than within 1Password. Our developers have filed a bug report for this with Apple but I would also encourage you to reach out to Apple yourself to report the issue and see if they're able to provide additional support in your case.
If you get Apple Watch authentication working for the macOS system prompt but 1Password is still not working then please let me know and we can continue troubleshooting.
Thank you Dave. No, on turning on "Log out automatically after inactivity", the Mac only gave the option to enter my password via keyboard. I wasn't offered a double-click prompt on the watch.
Thank you for the reply. On your Mac, the next time that you're unable to use your Apple Watch to unlock 1Password can you try the test that I suggested above:
Click on the ο£Ώ in the menu bar.
Click System Settings.
Click Privacy & Security.
Click Advanced.
As a temporary troubleshooting step, turn on "Log out automatically after inactivity".
You'll now see a macOS system prompt asking you to confirm the action. You should receive a double-tap notification on your Apple Watch.
Are you able to use the Apple Watch to authenticate the macOS system prompt? Once this test is complete you can turn off "Log out automatically after inactivity" if you wish.
This will help us narrow down the issue. I look forward to hearing from you.
I use an M1 MacBook Air. Often itβs in clamshell mode connected to an Apple studio display. Thatβs where unlocking 1Password by watch is unreliable.
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Introducing a new 1Password sign-in experience: Now live for everyone!","id":"message:135958","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:135958","revisionNum":1,"repliesCount":17,"author":{"__ref":"User:user:103"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:135958"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:135958"},"body":"
Hey 1Password community!
\n\n
Weβre thrilled to announce the release of our streamlined sign-in experience, now available to all users. This update makes signing into 1Password on a new device faster and easier than ever, without sacrificing security. π
\n\n
You can now scan a QR code via 1Password using your iOS or Android mobile device, confirm the new device, and youβre instantly signed in β no need to type in your account password, Secret Key, or other info.
\n\n
After listening to your feedback, weβve fine-tuned the sign-in process to make it more convenient:
\n\n
\n
The QR code flow works whether youβre adding 1Password to a new desktop or mobile device. Already signed in on your phone and want to sign in on your desktop? Easy! Or if you're signed in on your desktop and want to add your phone, the same process applies.
\n
If youβre using Single Sign-On (SSO) on your 1Password Business account, youβll still complete your IdP verification.
\n
This isnβt just about convenience, itβs about security too. The QR code creates a secure, encrypted connection between devices, ensuring your credentials stay private. Plus, the code itself doesnβt contain sensitive info, making it safe from screenshots or shoulder surfers. π‘οΈ Find more info about the security behind it https://support.1password.com/qr-code-security/.
\n
\n\n
π‘ Still prefer your current sign-in process? No problem! Existing manual sign-in options are still available, so you can choose the method that works best for you.
\n\n
This enhanced experience is now live across all desktop and mobile apps, for both personal and business users, so make sure youβve updated to the latest version of 1Password.
\n\n
Give it a try today! π
\n\n
https://youtu.be/5YJLvKGHp3c
","body@stringLength":"1822","rawBody":"
Hey 1Password community!
\n\n
Weβre thrilled to announce the release of our streamlined sign-in experience, now available to all users. This update makes signing into 1Password on a new device faster and easier than ever, without sacrificing security. π
\n\n
You can now scan a QR code via 1Password using your iOS or Android mobile device, confirm the new device, and youβre instantly signed in β no need to type in your account password, Secret Key, or other info.
\n\n
After listening to your feedback, weβve fine-tuned the sign-in process to make it more convenient:
\n\n
\n
The QR code flow works whether youβre adding 1Password to a new desktop or mobile device. Already signed in on your phone and want to sign in on your desktop? Easy! Or if you're signed in on your desktop and want to add your phone, the same process applies.
\n
If youβre using Single Sign-On (SSO) on your 1Password Business account, youβll still complete your IdP verification.
\n
This isnβt just about convenience, itβs about security too. The QR code creates a secure, encrypted connection between devices, ensuring your credentials stay private. Plus, the code itself doesnβt contain sensitive info, making it safe from screenshots or shoulder surfers. π‘οΈ Find more info about the security behind it here.
\n
\n\n
π‘ Still prefer your current sign-in process? No problem! Existing manual sign-in options are still available, so you can choose the method that works best for you.
\n\n
This enhanced experience is now live across all desktop and mobile apps, for both personal and business users, so make sure youβve updated to the latest version of 1Password.
\n","kudosSumWeight":8,"postTime":"2024-10-15T12:28:27.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:135958_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2686},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hey 1Password community! \n\n Weβre thrilled to announce the release of our streamlined sign-in experience, now available to all users. This update makes signing into 1Password on a new device 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I would love to have a way to ease the first time you sign in to 1Password browser extensions.
\n\n
At work, we can only use the extensions and cannot use the 1P app. The first time you sign in to the extension in a new installation, you still need to manually type your 1P secret key. It would be amazing if the sign-in page (on the computer's browser) could produce a QR code that you could then scan with the 1P app on your phone to sign you in without needing to manually type the long secret key.
\n\n
The secret key will still be needed in situations where you don't have access to the 1P phone app, where you have to already be signed in of course.
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Maybe I m missing something, but I am not sure having to scan in a QR code to from my iPhone is easier than simply typing in my vault password. It means I have to open my iphone (another device) to log into my Windows computer, is that correct?
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π Hey everyone, I wanted to share that with the latest 1Password apps for Android and iOS, you can now use this new QR code to sign-in to a new mobile or tablet device using your existing mobile device - no desktop computer necessary!
\n\n
To access this feature, open the top-left account menu on either mobile app, and tapSetup Another Device. Scan the QR code from another mobile device or tablet to sign-in instantly - no need to type out your password or Secret Key anymore π
\n\n
Give it a try today and let me know what you think!
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Fantastic, works so nice :-)
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It's a shame it does not work on browsers.
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This is an excellent feature! Well done guys.
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Moderator
