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cfritze64's avatar
cfritze64
New Contributor
3 years ago

Apple Watch unlock intermittently doesn't unlock the 1Password for Mac app

...is how frequently 1Password "forgets" to allow sign-in to the app or the browser extension using touchID on iOS or my watch on Mac, then forces me to enter my password manually. Several times a da...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

cfritze64

Thank you for the reply. On your Mac, the next time that you're unable to use your Apple Watch to unlock 1Password can you try the test that I suggested above:

  1. Click on the  in the menu bar.
  2. Click System Settings.
  3. Click Privacy & Security.
  4. Click Advanced.
  5. As a temporary troubleshooting step, turn on "Log out automatically after inactivity".
  6. You'll now see a macOS system prompt asking you to confirm the action. You should receive a double-tap notification on your Apple Watch.

Are you able to use the Apple Watch to authenticate the macOS system prompt? Once this test is complete you can turn off "Log out automatically after inactivity" if you wish.

This will help us narrow down the issue. I look forward to hearing from you.

-Dave