⌘+\ doesn't work on most websites with 1Password 8 for Mac & Safari

Given that v8 does not work properly with Safari, which I imagine a sizeable proportion of your users use, why did you foist this buggy substandard app on us? 1Password of the olden days would never have had the gall to do this. Frankly, shame on you.

1Password for Mac 8.8.0

80800094, on BETA channel

⌘ + \ doesn't work on a Japanese Keyboard. Even if the ¥ mark is substituted to a \
(Japanese – Romaji ⟶ Input Sources ⟶ "¥" key generates \ (Baclslash))

Expected behavior, without the substitution:
⌘ + ⌥ + ¥ should be equivalent to ⌘ + \

If ¥ is substituted to \
⌘ + ¥ should be equivalent to ⌘ + \

I wanted to override to shortcut to ⌘ + _ (since the placement is very convenient on the Japanese keyboard), but the preference panel wouldn't let me do that either. (this should be the default if the Japanese keyboard is detected)

A most welcome update@, zcutlip. Thank you for sharing! 🥳

I've uninstalled the beta, and installed the official release version, and universal autofill is great. So far it's working perfectly. Thanks!

Hi zcutlip:

With the release of Universal Autofill, are you still running into trouble here? Let me know, and I'll be happy to investigate further with you.

Jack

Hi Dayton_ag,

this sounds like a temporary disruption to browser integration itself - where the 1Password extension hasn't connected to the desktop app.

Yes, I agree. Is this a known issue or is there a workaround? This happens very frequently for me.

With regards to hitting the ⌘ + \ shortcut and nothing happening, is it possible this is occurring on websites where you have more than one matching item?

Not consistently enough to suggest this is the problem. One example that never fills for me is USAA.com, and I only have one login item for that. But even if in cases where there're two or more matches, I'm pretty sure past behavior was for ⌘+\ to show me a choice, rather than do nothing. Do I remember correctly?

Cheers,
Zach

Hey y'all, thanks so much for sharing this with us! Based on what you're describing, I think you're bumping into two different scenarios - in the instances where the desktop app is unlocked but 1Password in Safari is not unlocked, this sounds like a temporary disruption to browser integration itself - where the 1Password extension hasn't connected to the desktop app.

With regards to hitting the ⌘ + \ shortcut and nothing happening, is it possible this is occurring on websites where you have more than one matching item? If there are two or more items suggested for AutoFill on a particular website (say you have two gmail accounts, and are trying to sign in at Gmail.com), 1Password won't fill either entry in and instead leaves the decision of which item to fill up to the user. Is it possible that's the behavior you're running into?

FWIW I've seen this behavior as well.

Sorry for the slow reply. As of right now I'm on build 80700041, and nothing seems particularly different than before.

To be clear, it's not just when 1Password is locked. Sometimes 1Password (app and also safari extension) are unlocked but ⌘ + \ don't do anything. Other times the app is unlocked but the safari extension doesn't realize it without clicking the button.

Hey zcutlip:

We're continually making improvements to the connection between 1Password for Safari and 1Password 8 for Mac. If you give today's beta a try, does that improve your state of play when 1Password is locked? Let me know!

Jack