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Former Member's avatar
Former Member
4 years ago

...Syncing Issue: Win 10 and Android 12

Hi I changed the PW to one of my accounts via Win 10. Later when I tried to access that account on my Android 12 device - I saw that 1PW had not synced the update. I tried the sync function in ...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
4 years ago

Hi @ethan417! I'm sorry to hear of the syncing troubles you're experiencing.

After the password update on your Windows 10 device, can you sign in on 1Password.com, and is that password change reflected there? If not, you may be looking at syncing issue within the 1Password for Windows desktop app.

If this is the case and 1Password for Windows is not syncing to 1Password.com, can you please provide some additional details via email to support+windows@1Password.com so we can help to investigate. Please do not post your these details in the forums.
* How to send a 1Password diagnostics report

Can you also include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox. Thank you!