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Forum Discussion
emerson7
3 years agoOccasional Contributor
1 Password on iPad disconnected from internet, how do I reconnect?
1 Password on iPad disconnected from the internet, how do I reconnect? I changed my log in PW on Desktop for 1 Password as a security measure now I can not sync with my iPad.
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Referrer: forum-search:iPad off line with 1 Password?
- 1P_Tommy
Moderator
Gotcha, if you need us we'll be here to help. You're most welcome.
- emerson7Occasional Contributor
There was a problem with that 1 site I tried others that worked, so I deleted the 1 and do not use their app anymore. Thanks for the help.
- 1P_Tommy
Moderator
It could be a problem with the site. Is it one you can share here? If not, please email us using
support+forum@1password.com
. Be sure to use the email address tied to the account in question. Which version of 1Password are you using on the iPad? Are you using password autofill or 1Password for Safari? - emerson7Occasional Contributor
I have 1 Password on my Desktop and on my iPad. 1 Password opens fine on both the Desktop and iPad. 1 Password will log onto websites on my Desktop but not on my iPad. I have checked that the User Name & PW on the sites I am trying on the iPad are exactly the same but on the iPad I get "! Please enter your password" even though the exact PW is visible on the iPad. Does the ! mean something?
- 1P_Tommy
Moderator
Tell me more about your description. Are you prompted for the new password after unlocking with the previous password? Are both devices using the same method to sync?