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Former Member's avatar
Former Member
3 years ago

1P 8 Mac app error: offline & won't reconnect to cloud sync

My 1P account is paid and up to date. On updated mac app 1P v8.9.11. In the upper right I have the orange cloud with a line through it. When I click on it, I get a white text box on the bottom tha...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

@jwa

I'm sorry that you're also seeing an offline indicator. Is it possible that the company account is still logged into the 1Password app on your Mac? You can check by following these steps:

  1. Open and unlock the 1Password app.
  2. Click your account or collection at the top of the sidebar and choose Manage Accounts.

Do you see the company account listed here? Or do you just see your personal account? I look forward to hearing from you.

-Dave