Moderator@zemd
I'm sorry that you're seeing a similar message. So that we can investigate further, I'd like to ask you to create a diagnostics report from your Mac:
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
zemdPlease send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
My 1P account is paid and up to date. On updated mac app 1P v8.9.11. In the upper right I have the orange cloud with a line through it. When I click on it, I get a white text box on the bottom that says \"Offline\" with a button to reconnect. When I press the button, same error. I have restarted computer multiple times. I'm on a 2021 Macbook Pro 16\". This has been going on now for 2 weeks.
\n\nChrome extension works fine.
\n\nOnly thing I can think of is that the company has not yet allowed the macOS to update - I'm still on 13.0. Please help
\n\n1Password Version: 8.9.11
\nExtension Version: 2.5.1
\nOS Version: macOS 13.0
\nBrowser:_ Brave
My 1P account is paid and up to date. On updated mac app 1P v8.9.11. In the upper right I have the orange cloud with a line through it. When I click on it, I get a white text box on the bottom that says \"Offline\" with a button to reconnect. When I press the button, same error. I have restarted computer multiple times. I'm on a 2021 Macbook Pro 16\". This has been going on now for 2 weeks.
\n\nChrome extension works fine.
\n\nOnly thing I can think of is that the company has not yet allowed the macOS to update - I'm still on 13.0. Please help
\n\n1Password Version: 8.9.11
\nExtension Version: 2.5.1
\nOS Version: macOS 13.0
\nBrowser:_ Brave
@zemd
\n\nI'm sorry that you're seeing a similar message. So that we can investigate further, I'd like to ask you to create a diagnostics report from your Mac:
\n\nAttach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
\n\n
zemdPlease send the entire file.
\n\nYou should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\n-Dave
","body@stringLength":"1099","rawBody":"@zemd
\n\nI'm sorry that you're seeing a similar message. So that we can investigate further, I'd like to ask you to create a diagnostics report from your Mac:
\n\nAttach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
\n\nzemdPlease send the entire file.
\n\nYou should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\n-Dave
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