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Forum Discussion
1P firefox unlocking using passcode not working
As i used to unlock using passcode used in windows before and once in a month only it ask for master password Also the browser extension also unlock with windows app but now each of them prompti...
Trevor_1P
Moderator
ModeratorHi dirtymacho,
It sounds like there may be an issue with the communication between the browser extension and 1Password app on your device. Could you try following the steps in the article below to see if that resolves the issue?
If the 1Password browser extension doesn’t unlock when you unlock the 1Password app
If that doesn't work, I'd like to ask you to create some diagnostics reports, one from each of the following:
Send a diagnostics report (browser extension)
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/1p-firefox-unlocking-using-passcode-not-working/165992
- Your forum username: dirtymacho
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
