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TomWolsky's avatar
TomWolsky
Super Contributor
2 years ago

1P for Safari is failing again

Whenever I click on it I'm having to enter the 1P unlock code even though the application is open and unlocked. After I enter the password, a 1P Safari page opens. I thought this had been put to rest, but it seems to have regressed.

1Password Version: 81026021
Extension Version: 2.21.0
OS Version: 14.4
Browser: Safari

browser extension

13 Replies

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  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey TomWolsky, thank you for your reply. I'm glad to hear that 1Password is now working as expected.

    It would be difficult to determine what exactly happened with 1Password for Safari on your setup without troubleshooting. If the issue happens again, please don't hesitate to contact us. We're happy to help. 🙂

    -Evon

  • TomWolsky's avatar
    TomWolsky
    Super Contributor
    2 years ago

    Thanks Steph. I had to do a system reinstall for another issue. After that it was working correctly. I wonder what suddenly triggers this behavior.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey TomWolsky,

    It sounds like 1Password in your browser might be having a hard time connecting to your 1Password app. If you follow the steps below does 1Password in Safari remain locked?

    1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
    2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
    3. Open and unlock 1Password.
    4. Open your browser and test to see if 1Password for Safari is unlocked?

    Let us know how you get on!