Forum Discussion

gussic's avatar
gussic
Super Contributor
4 years ago

1P8 not remembering vault and collection selection

Hi All, Noticed that lately 1P8 for Windows and macOS is not remembering which vault and collection i select when the computer goes to sleep or the application is locked. This was an issue with...
betas
Joshua_ag's avatar
Joshua_ag
Icon for 1Password Team rank1Password Team
4 years ago

Hi gussic,

Thanks so much for following up to our questions!

We have been trying to reproduce this issue on our end and have been having some difficulty. It would be wonderful if we could look more into your specific set up to see what is going I'd like to ask you to create a diagnostics report from your Mac:

  1. Open 1Password.
  2. Click 1Password in the menu bar.
  3. Click Preferences.
  4. Click Advanced in the new window that appears.
  5. Click Send Diagnostics.
  6. Click Reveal.
  7. Attach the .1pdiagnostics file saved in that folder to your email.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!