Forum Discussion

ajahn's avatar
ajahn
Super Contributor
4 years ago

1Password 7 app crashing

I've been doing a lot of work in 1Password starting last night and continuing this morning. I've noticed that the app has crashed twice. No data loss. I also noticed that a new version got installed last night. I think I remember a crash before that and not this morning after the update. It askes if I want to send a report to Apple and I don't. Should I? Can I send you anything that may help debug it?

1Password Version: 1Password 7 Version 7.9.2 (70902005)
Extension Version: Not Provided
OS Version: macOS 10.13.6

macos

3 Replies

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    4 years ago

    ajahn Thank you for the report. I have asked the devs to look at it. My apologies for the trouble.

    ref: UET-68268-756

  • ajahn's avatar
    ajahn
    Super Contributor
    4 years ago

    Hi 1P_Ben . 7.9.2 did crash this morning, Here is the email response code: [#UET-68268-756]

  • 1P_Ben's avatar
    1P_Ben
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi ajahn

    I'm sorry to hear v7.9.1 crashed on you. Please do let us know if you experience this with v7.9.2. If you do, note the date & time, then I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    Ben