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Former Member's avatar
Former Member
3 years ago

1Password 7 won’t open with IOS 16-Need to back up data to retrieve in 1pass. 8!!!

My data is not showing in 1Password 8, and now 1Password 7 APP won’t open after updating my iphone to IOS 16. My data isn’t present in the family vault either. So only way to access data it is t...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @Artworks7! 👋

I'm sorry that you're unable to open 1Password 7 after updating to iOS 16. 1Password 7 should be working on iOS 16, I've just tested on my own device (running 16.1.1) and can open and unlock the older app without issue. Can you tell me a little more about what you see when you try to open the 1Password 7 app? Can you post a screenshot?

I look forward to hearing from you. 🙂

-Dave

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7 won’t open with IOS 16-Need to back up data to retrieve in 1pass. 8!!!","id":"message:47674","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:47674"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:47674"},"body@stripHtml({\"truncateLength\":200})":" My data is not showing in 1Password 8, and now 1Password 7 APP won’t open after updating my iphone to IOS 16. My data isn’t present in the family vault either. So only way to access data it is t...","body@stringLength":"579","rawBody":"

My data is not showing in 1Password 8, and now 1Password 7 APP won’t open after updating my iphone to IOS 16. My data isn’t present in the family vault either. So only way to access data it is to be able to get back in to the 1Password 7 APP & try to force a backup or sync. Does anyone know a solution? Is there a fix to allow vs 7 APP to work on IOS 16 so I can retrieve my data? Please advise!!

\n\n
\n\n

1Password Version: 7 & 8
\nExtension Version: Not Provided
\nIOS Version:_ 16
\nBrowser:_ IPHONE APP (Vs 7)

\n","kudosSumWeight":0,"postTime":"2022-12-01T19:39:44.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:47674_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":510},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

My data is not showing in 1Password 8, and now 1Password 7 APP won’t open after updating my iphone to IOS 16. My data isn’t present in the family vault either. So only way to access data it is to be able to get back in to the 1Password 7 APP & try to force a backup or sync. Does anyone know a solution? Is there a fix to allow vs 7 APP to work on IOS 16 so I can retrieve my data? Please advise!!

\n\n
\n\n

1Password Version: 7 & 8
\nExtension Version: Not Provided
\nIOS Version:_ 16
\nBrowser:_ IPHONE APP (Vs 7)

"},"Conversation:conversation:47674":{"__typename":"Conversation","id":"conversation:47674","solved":false,"topic":{"__ref":"ForumTopicMessage:message:47674"},"lastPostingActivityTime":"2022-12-08T06:53:36.000-08:00","lastPostTime":"2022-12-08T06:53:36.000-08:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:47674":{"__typename":"ModerationData","id":"moderation_data:47674","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:47674_1":{"__typename":"Revision","id":"revision:47674_1","lastEditTime":"2022-12-01T19:39:44.000-08:00"},"ForumReplyMessage:message:47675":{"__typename":"ForumReplyMessage","id":"message:47675","conversation":{"__ref":"Conversation:conversation:47674"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":47675,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1Password 7 won’t open with IOS 16-Need to back up data to retrieve in 1pass. 8!!!","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:47675"},"parent":{"__ref":"ForumTopicMessage:message:47674"},"body":"

Hello @Artworks7! 👋

\n\n

I'm sorry that you're unable to open 1Password 7 after updating to iOS 16. 1Password 7 should be working on iOS 16, I've just tested on my own device (running 16.1.1) and can open and unlock the older app without issue. Can you tell me a little more about what you see when you try to open the 1Password 7 app? Can you post a screenshot?

\n\n

I look forward to hearing from you. 🙂

\n\n

-Dave

","body@stringLength":"435","rawBody":"

Hello @Artworks7! 👋

\n\n

I'm sorry that you're unable to open 1Password 7 after updating to iOS 16. 1Password 7 should be working on iOS 16, I've just tested on my own device (running 16.1.1) and can open and unlock the older app without issue. Can you tell me a little more about what you see when you try to open the 1Password 7 app? Can you post a screenshot?

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I look forward to hearing from you. 🙂

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-Dave

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