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3 years ago

1Password 8.9.15 Mac asking for account details due to "recent change" that doesn't exist?

In the last several days 1Password 8.9.15 on my M1 Mac running Ventura 13.1 has been randomly popping up a dialog box that says recent changes have occurred to my security key and password and to ree...
macos
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1P_Tommy
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3 years ago

@dcorsi

Please submit the following via email and we can also work on getting the report working.

  1. Open Finder.
  2. Click Go in the menu bar at the top of the screen.
  3. Click Go to Folder.
  4. In the new pop-up window that appears paste:

~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data

  1. Press return on your keyboard.
  2. Find the folder titled logs and right-click on it.
  3. Click Compress "logs".
  4. Attach the logs.zip file that is created to your email submission.
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8.9.15 Mac asking for account details due to \"recent change\" that doesn't exist?","id":"message:108965","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:108965"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:108965"},"body@stripHtml({\"truncateLength\":200})":" In the last several days 1Password 8.9.15 on my M1 Mac running Ventura 13.1 has been randomly popping up a dialog box that says recent changes have occurred to my security key and password and to ree...","body@stringLength":"1103","rawBody":"

In the last several days 1Password 8.9.15 on my M1 Mac running Ventura 13.1 has been randomly popping up a dialog box that says recent changes have occurred to my security key and password and to reenter my account details. The dialog has a space for my security key (which appears pre-filled in with tons of the black dots the length of my key) and a password space that is blank. I have never changed either of these details for YEARS. at first I was concerned so I just canceled out of the dialog rather than entering anything and doing so allowed me to continue using 1Password as if nothing was wrong. After a few random dialogs like this (perhaps 2 a day?) I finally entered my master password where the password space was blank. this got rid of the dialog box and 1Password, as before, continued working normally... however the dialog will reappear randomly later in the day. Is this a bug? Anyone able to give me some guidance...

\n\n
\n\n

1Password Version: 8.9.15
\nExtension Version: Not Provided
\nOS Version: macOS 13.1
\nBrowser:_ Safari

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In the last several days 1Password 8.9.15 on my M1 Mac running Ventura 13.1 has been randomly popping up a dialog box that says recent changes have occurred to my security key and password and to reenter my account details. The dialog has a space for my security key (which appears pre-filled in with tons of the black dots the length of my key) and a password space that is blank. I have never changed either of these details for YEARS. at first I was concerned so I just canceled out of the dialog rather than entering anything and doing so allowed me to continue using 1Password as if nothing was wrong. After a few random dialogs like this (perhaps 2 a day?) I finally entered my master password where the password space was blank. this got rid of the dialog box and 1Password, as before, continued working normally... however the dialog will reappear randomly later in the day. Is this a bug? Anyone able to give me some guidance...

\n\n
\n\n

1Password Version: 8.9.15
\nExtension Version: Not Provided
\nOS Version: macOS 13.1
\nBrowser:_ Safari

"},"Conversation:conversation:108965":{"__typename":"Conversation","id":"conversation:108965","solved":false,"topic":{"__ref":"ForumTopicMessage:message:108965"},"lastPostingActivityTime":"2023-02-07T08:58:00.000-08:00","lastPostTime":"2023-02-07T08:58:00.000-08:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:108965":{"__typename":"ModerationData","id":"moderation_data:108965","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:108965_1":{"__typename":"Revision","id":"revision:108965_1","lastEditTime":"2023-02-06T07:59:59.000-08:00"},"ForumReplyMessage:message:108971":{"__typename":"ForumReplyMessage","id":"message:108971","conversation":{"__ref":"Conversation:conversation:108965"},"author":{"__ref":"User:user:101"},"revisionNum":1,"uid":108971,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1Password 8.9.15 Mac asking for account details due to \"recent change\" that doesn't exist?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:108971"},"parent":{"__ref":"ForumTopicMessage:message:108965"},"body":"

@dcorsi

\n\n

Please submit the following via email and we can also work on getting the report working.

\n\n
    \n
  1. Open Finder.
    2. \n
  2. Click Go in the menu bar at the top of the screen.
    3. \n
  3. Click Go to Folder.
    4. \n
  4. In the new pop-up window that appears paste:
    5. \n
\n\n

~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data

\n\n
    \n
  1. Press return on your keyboard.
    2. \n
  2. Find the folder titled logs and right-click on it.
    3. \n
  3. Click Compress \"logs\".
    4. \n
  4. Attach the logs.zip file that is created to your email submission.
    5. \n
","body@stringLength":"655","rawBody":"

@dcorsi

\n\n

Please submit the following via email and we can also work on getting the report working.

\n\n
    \n
  1. Open Finder.
    2. \n
  2. Click Go in the menu bar at the top of the screen.
    3. \n
  3. Click Go to Folder.
    4. \n
  4. In the new pop-up window that appears paste:
    5. \n
\n\n

~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data

\n\n
    \n
  1. Press return on your keyboard.
    2. \n
  2. Find the folder titled logs and right-click on it.
    3. \n
  3. Click Compress \"logs\".
    4. \n
  4. Attach the logs.zip file that is created to your email submission.
    5. \n
\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-02-07T08:39:41.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108971_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1747918351529":{"__typename":"CachedAsset","id":"theme:customTheme1-1747918351529","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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