1Password 8 crashes immediately every time I try to autofill in Safari.
macOS Catalina 10.15.7 (19H1824)
MacBook Pro (Retina, Mid 2012)
Safari 15 Version 15.4 (15613.1.17.1.13, 15613)
Happens with Safari only. Happens with command-\ only. Happens with the new Safari extension from the Mac App Store installed and without it installed.
I deleted 1Password 8, all traces of past versions of 1Password, and every trace of any file and directory containing the strings 'agilebits' '1password' 'onepassword' everywhere on the system including everything in /Library/ and ~/Library, containers, preferences, extensions in other browsers, etc. then restarted then searched for any remainders and then reinstalled 1Password 8 again and reproduced the problem immediately.
Date/Time: 2022-05-11 16:09:57.083 -0400
OS Version: Mac OS X 10.15.7 (19H1824)
Report Version: 12
Anonymous UUID: 728F2C38-1C12-7564-757C-499C87E63251
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macOS Catalina 10.15.7 (19H1824) \nMacBook Pro (Retina, Mid 2012)
\n\n
Safari 15 Version 15.4 (15613.1.17.1.13, 15613)
\n\n
Happens with Safari only. Happens with command-\\ only. Happens with the new Safari extension from the Mac App Store installed and without it installed.
\n\n
I deleted 1Password 8, all traces of past versions of 1Password, and every trace of any file and directory containing the strings 'agilebits' '1password' 'onepassword' everywhere on the system including everything in /Library/ and ~/Library, containers, preferences, extensions in other browsers, etc. then restarted then searched for any remainders and then reinstalled 1Password 8 again and reproduced the problem immediately.
macOS Catalina 10.15.7 (19H1824) \nMacBook Pro (Retina, Mid 2012)
\n\n
Safari 15 Version 15.4 (15613.1.17.1.13, 15613)
\n\n
Happens with Safari only. Happens with command-\\ only. Happens with the new Safari extension from the Mac App Store installed and without it installed.
\n\n
I deleted 1Password 8, all traces of past versions of 1Password, and every trace of any file and directory containing the strings 'agilebits' '1password' 'onepassword' everywhere on the system including everything in /Library/ and ~/Library, containers, preferences, extensions in other browsers, etc. then restarted then searched for any remainders and then reinstalled 1Password 8 again and reproduced the problem immediately.
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1Password 8 crashes immediately every time I try to autofill in Safari.","moderationData":{"__ref":"ModerationData:moderation_data:103006"},"body":"
Hi @randian
\n\n
This thread is a few months old now, so I'd like to understand more about your specific case. I'd like to ask you to create a diagnostics report from your Mac:
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! :)
\n\n
— Grey
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I'm not sure if it's the same bug, but I've been seeing 1P crash on autofill (any browser) for a very long time now, but only if you needed to type your password to unlock 1P after typing Command-. It crashes immediately after your password is entered. If 1P is already open when you typed Command-\\ there is no crash.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-04-13T20:18:51.000-07:00","lastPublishTime":"2023-04-13T20:18:51.000-07:00","metrics":{"__typename":"MessageMetrics","views":1},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:3":{"__typename":"Rank","id":"rank:3","position":2,"name":"Moderator","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM\"}"},"rankStyle":"FILLED"},"User:user:55":{"__typename":"User","id":"user:55","uid":55,"login":"1P_Dave","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-22T11:53:31.226-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/images/dS01NS05Zk5NUTA?image-coordinates=15%2C0%2C544%2C529"},"rank":{"__ref":"Rank:rank:3"},"entityType":"USER","eventPath":"community:cuxzj43862/user:55"},"ModerationData:moderation_data:103004":{"__typename":"ModerationData","id":"moderation_data:103004","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:103004":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:103004","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:102990/message:103004","revisionNum":1,"uid":103004,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:102990"},"conversation":{"__ref":"Conversation:conversation:102990"},"subject":"Re: 1Password 8 crashes immediately every time I try to autofill in Safari.","moderationData":{"__ref":"ModerationData:moderation_data:103004"},"body":"
Thank you for the Support ID. I see that you're already discussing the issue with one of my colleagues and I recommend continuing the conversation over email. 🙂
\n\n
ref: FZA-94675-891
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Here 'tis: \n[#FZA-94675-891]
\n\n
Sorry for the delay. I thought I had pushed \"go\" a few days ago.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"100","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-10-03T08:42:53.000-07:00","lastPublishTime":"2022-10-03T08:42:53.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:103002":{"__typename":"ModerationData","id":"moderation_data:103002","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:103002":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:103002","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:102990/message:103002","revisionNum":1,"uid":103002,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:102990"},"conversation":{"__ref":"Conversation:conversation:102990"},"subject":"Re: 1Password 8 crashes immediately every time I try to autofill in Safari.","moderationData":{"__ref":"ModerationData:moderation_data:103002"},"body":"
I'm sorry to hear that 1Password is crashing in both Safari and Chrome. So that we can investigate further, I'd like to ask you to create a diagnostics report from your Mac:
Please do not post your diagnostic report to the forum. This is for your privacy and security.
\n
\n\n
The report will be in zip format. Please send the entire file.
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\n
edit: Fixed the link so that it linked directly to your comment. 🙂
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-09-26T14:40:33.000-07:00","lastPublishTime":"2022-09-26T14:40:33.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"ModerationData:moderation_data:103001":{"__typename":"ModerationData","id":"moderation_data:103001","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:103001":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:14084"},"id":"message:103001","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:102990/message:103001","revisionNum":1,"uid":103001,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:102990"},"conversation":{"__ref":"Conversation:conversation:102990"},"subject":"Re: 1Password 8 crashes immediately every time I try to autofill in Safari.","moderationData":{"__ref":"ModerationData:moderation_data:103001"},"body":"
This is happening to me as well. I only recently installed v8. It crashes in both browsers I use - Safari and Chrome.
\n\n
I tried completely uninstalling v7. No joy.
\n\n
Can I delete v8 and reinstall v7?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-09-26T11:55:31.000-07:00","lastPublishTime":"2022-09-26T11:55:31.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"User:user:7975":{"__typename":"User","id":"user:7975","uid":7975,"login":"Jack_P_1P","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-08-31T05:18:25.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/legacyfs/online/onepassword_avatars/userpics/2BRAUNBH1YMT.jpg"},"rank":{"__ref":"Rank:rank:4"},"entityType":"USER","eventPath":"community:cuxzj43862/user:7975"},"ModerationData:moderation_data:103000":{"__typename":"ModerationData","id":"moderation_data:103000","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:103000":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:7975"},"id":"message:103000","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:102990/message:103000","revisionNum":1,"uid":103000,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:102990"},"conversation":{"__ref":"Conversation:conversation:102990"},"subject":"Re: 1Password 8 crashes immediately every time I try to autofill in Safari.","moderationData":{"__ref":"ModerationData:moderation_data:103000"},"body":"
Hey @smithsonian:
\n\n
We've recently made some improvements to this in 1Password 8.7.1. If you check for updates and try to use Universal Autofill again, does that improve your state of play? Let me know!
\n\n
Jack
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1P_Tommy I did yes. No success. Running Catalina 10.15.7 on an old 2012 MacBook Pro.
\n\n
Not sure it has any correlation, but I had a local vault on my machine before the upgrade. I don’t see it anywhere on my machine any more as I anticipated based on the warning during the install. I mention it in case 1P is looking for the old vault and crashing when it can’t find it.
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@smithsonian
\n\n
Have you tried the steps Jack put forth? Do they help?
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I've had the exact same experience. 1password 8 is unusable with Safari.
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