Forum Discussion

Former Member's avatar
Former Member
2 years ago

1Password 8 Doesn't seem to sync lock status between desktop + browser

I have 1Password 8 installed on my desktop and 1Password for Safari in, well, Safari. My Mac settings allow 1Password on my desktop to operate in the background, per https://support.1password.com/connect-1password-browser-app/

And yet my desktop and my browser lock statuses never seem to sync. Is anyone else seeing this? I see a lot of posts around info syncing, but didn't see any specifically related to lock status (or missed them; there were a lot).

1Password Version: 8.10.28
Extension Version: 2.21.0
OS Version: MacOS 14.4
Browser: Safari

macos

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Former Member

    Thank you for posting the Support ID, one of my colleagues will reach out to you soon via email. Please continue the conversation there.

    To prevent duplication of efforts, I'm closing this thread.

    -Dave

    ref: JZF-24883-575

  • Former Member's avatar
    Former Member
    2 years ago

    Hey, Grey -

    Apologies for the unfortunate rhyme, but the ticket number is JZF-24883-575. Thanks for your help!

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi there Former Member

    If you've already exhausted all of the solutions in that article, send us an email at support+forum@1password.com and you'll receive an auto-reply from šŸ¤– BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] ā€“ post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

    ā€” Grey