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Former Member's avatar
Former Member
3 years ago

1Password 8 for iPhone

I installed 1PW8 on my iPhone but when I click its icon to open, there is no option to open with a user name and password or Touch id. The phone vibrates, but nothing happens. If I try to delete the app and reinstall, it says it will delete all data. I can't do that, because 1PW8 works fine on my mac. 1PW7 worked fine on both iPhone and mac.

1Password Version: 8.8.0
Extension Version: Not Provided
OS Version: 12.5.1
Browser:_ Safari

ios

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  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @woowooz

    Make sure all of your data is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit

    If so, then you can remove the app on the phone and reinstall. The warning message is there (from iOS) to prevent accidental deletion. Provided the data exists on 1Password.com and you know the password and have that Emergency Kit you can pull in a new set of data.