1Password 8 Freezes Chrome when unlocking

Thanks classz, I hope we can help get things resolved for you.

Thanks - I've submitted the files right after it happened to me again - #NVI-68628-654

Hi classz,

I'm sorry for the ongoing trouble, I think it would be useful at this stage if you could send over some logs so we can try to get to the bottom of this issue.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

Thanks steph_giles - I encountered once more today (so twice in the last couple of days)

Thanks for the update classz, I hope things are smooth sailing from here on but please do let us know if you encounter any more issues.

Hi - I have Chrome v109.0.5414.87 (MacOS) - the situation did indeed improve greatly, however I did encounter the freezing issue one more time so far (but this is much much better than before, where it was 50% of the times)

drewe20001 thanks for your feedback. I've replied to your comments about this same topic here: https://1password.community/discussion/comment/666971/#Comment_666971

I was finding that it was worse with the keyboard shortcut, but the drop down menu at the top of my screen, at the top of the browser, and the inline dropdown all caused the same problem. It literally made my computer unusable. So a bug in Chrome may have been a factor - but I had the same problem in every browser including Safari.

Downgrading to 1Password 7 was a HUGE relief. It works instantly, reliably, exactly as it should. 1Password should be invisible and magical (like it was), but 1Password 8 was like riding down a pothole filled torn up cobblestone street on my bicycle (which I have to do some in NYC). I don't wish that on anyone.

Hey everyone, to provide some context, the issue with using a keyboard shortcut to unlock/fill via 1Password in Chrome stems from a Chromium bug: https://bugs.chromium.org/p/chromium/issues/detail?id=1364487

We reached out to the developers at Google early on, and they made some updates, which is why things are working in Chrome Canary. Hopefully the fix will come to the stable version of Chrome sooner rather than later.

We do recommend unlocking via the 1Password desktop app and filling via the inline menu until there is a better solution. Another option is to use a different browser (like Safari or Firefox), as they are not affected by this bug. The last option is to set up Chrome Canary, which I've tested myself and 1Password does work well there.

I hope this information clarifies what is going on with this particular issue. Let us know if you have any other questions.

Thank you for the reports. Our developers are continuing to investigate the issue. I wanted to reshare this part of my previous post:

It appears that the nightly "Canary" version of Chrome no longer runs into this issue based on some of the testing that our team has been doing.

I know that this is a frustrating issue and I'm sorry that it's affecting your use of 1Password and Chrome. I've added all of your reports to the internal work item for the issue so that our developers continue to be aware of the impact.

-Dave

ref: dev/core/core#17385