1Password 8 installation frozen, after 1/2 hour it says wait for data to be moved, what to do?

I seem to have shot myself in the foot by allowing dropbox to update on mac ('Your Dropbox folder will be moved to ~/Library/CloudStorage') and updating 1Password from 7 to 8 with the primary vault being on dropbox. It seems stuck now even though 1Password7 is open. Any ideas?

Hi @CrispinBates:

I see that we've got an ongoing email conversation with you, so continuing the discussion there would be best. Thanks!

Jack

ref: ZFA-75133-128

Even when 1Password7 is open and unlocked the 1Password8 installer is still frozen. Could this be because my primary vault is on Dropbox?

The installer is frozen eve when 1Password7 is open. My Primary value is on Dropbox. Could that be the problem?

crisrich58

That's a good suggestion, our developers are hoping to resolve the root cause so that the issue doesn't occur in the first place. Hopefully this can be permanently fixed soon. 🙂

The information about having to keep 1Password 7 open should also be written on the window: "Keep 1Password 7 open and don't quit this app."

@juliankaye

On behalf of Jack, I'm happy that his suggestion helped and that you're now up and running with 1Password 8. 😊

Yes, that was the problem, now its installed correctly.

Hi @juliankaye:

By chance do you happen to have 1Password 7 open? The installer needs 1Password 7 open and unlocked to perform the migration process. You can quit the installer, open and unlock 1Password 7, and then run the installer again. Let me know how you get on with that!

Jack

1Password 7
Version 7.9.4 (70904001)
1Password Store
Mac OS 12.3.1